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junecav1
Level 1

Issue 1 - QB Accounant and QB Enterprise charged for both

Being charged for QB Accounant and QB Enterprise? Need to get a refund has happened twice.

5 Comments 5
Fiat Lux - ASIA
Level 15

Issue 1 - QB Accounant and QB Enterprise charged for both

Login to your CAMPS and cancel your subscription from there.

junecav1
Level 1

Issue 1 - QB Accounant and QB Enterprise charged for both

What about the one I was charged for last year that didn't get canceled

junecav1
Level 1

Issue 1 - QB Accounant and QB Enterprise charged for both

Where at once I am there? Don't see where to cancel.


@Fiat Lux - ASIA wrote:

Login to your CAMPS and cancel your subscription from there.


 

Fiat Lux - ASIA
Level 15

Issue 1 - QB Accounant and QB Enterprise charged for both

Are you able to login to CAMPS as Primary Admin and find your license information in there?

https:// camps.intuit.com/

 

TirzahC
Level 7

Issue 1 - QB Accounant and QB Enterprise charged for both

Let me route you to the best support so this will be taken care of as soon as possible, junecav1.

 

Since QuickBooks Community is a public forum, therefore we don't have the tools to check your account's subscription. However, you can reach out to our phone support. This way, they can check your account and process a refund for you. 

 

You can check this article to see the different types of support we offer at Intuit and their availability: Support hours and types.

 

Please note that you can always resubscribe or reactivate your QBO in the future.

 

Let me know if you have other concerns related to QuickBooks. I'm always here to help you.

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