Issues with CPE assessment: QuickBooks Online solutions - Beginner skills

They_Call_Me_G · ‎August 08, 2024

I am trying to take the CPE assessment for QBO Beginner skills, and the question is asking how many points it takes to reach platinum tier of ProAdvisor program. I took note in my lesson (and double checked afterwards) that for a firm to become Platinum, it needs 2400-6999 points, but the assessment's multi-choice answer only went up to 1,600. Did I miss something, or is the assessment question outdated? Any advice would help. Thanks

AdonL · ‎August 08, 2024

Thanks for sharing your thoughts about the ProAdvisor Certification course, They_Call_Me. I've got the details you need about the exam.

Yes, you’re right. For a firm to achieve Platinum status, it needs between 2,400 and 6,999 points. I understand the importance of passing the ProAdvisor Certification program.

To address this, I recommend contacting our ProAdvisor Support team. They can help you review and verify your answers to each exam question.

Alternatively, you can reach our Customer Care Team through the Contact link at the bottom of the ProAdvisor welcome page.

To further help you prepare for your next exam, I've added these links that you can use for guidance:

Let me know in the comments if there’s anything else you need assistance with the certification exam or your account. You can always tag me in your reply. I’ll be around to assist you. Keep safe, and good luck!

View solution in original post

AdonL · ‎August 08, 2024

Thanks for sharing your thoughts about the ProAdvisor Certification course, They_Call_Me. I've got the details you need about the exam.

Yes, you’re right. For a firm to achieve Platinum status, it needs between 2,400 and 6,999 points. I understand the importance of passing the ProAdvisor Certification program.

To address this, I recommend contacting our ProAdvisor Support team. They can help you review and verify your answers to each exam question.

Alternatively, you can reach our Customer Care Team through the Contact link at the bottom of the ProAdvisor welcome page.

To further help you prepare for your next exam, I've added these links that you can use for guidance:

Let me know in the comments if there’s anything else you need assistance with the certification exam or your account. You can always tag me in your reply. I’ll be around to assist you. Keep safe, and good luck!

SusanM410 · ‎November 02, 2024

Hi all my cpe's are missing and the entire training tab has changed. What gives? Is there a way to get the old training sections back? This is a new change I just did these cpe's in June 2024.

GlinetteC · ‎November 02, 2024

Hello, SusanM410.

I know this situation can be upsetting, and I want you to feel assured that I'm here to help you route to the support to address this issue.

Since the Community is a public forum, I'm unable to take a look at your account for security purposes. I would suggest contacting our ProAdvisor or QuickBooks Accountant Support team. They have advanced tools to check your certifications and can assist you further in your current scenario.

You can also check this article for additional information about the ProAdvisor Certification: Frequently Asked Questions about ProAdvisor Certification.

Feel free to add a comment below if you have any other questions about the QBO Advanced Certification. I'll always be here to help.

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Issues with CPE assessment: QuickBooks Online solutions - Beginner skills