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hmk8895
Level 1

Issues with Rebuild

Most of the time we do a backup, QB Desktop Premier Pro 2023 makes us do a rebuild. The problem is that the rebuild brings different issues up every time. When we complete the rebuild we also find that the data can sometimes get messed up. For example, a random customer may show up under a vendor, etc. It is very inconsistent and this has been happening for years. It's scary to do a backup/rebuild given the issues we have almost every time. In all the times we have worked with QB, no one could ever fix the issue. Any suggestions?

2 Comments 2
Bryan_M
QuickBooks Team

Issues with Rebuild

The rebuild process will show an issue if your QuickBooks Desktop (QBDT) file has data errors, @hmk8895. Since it has been consistent after following the suggestion, we'll need to run the QuickBooks Tool hub. I'll share the full instructions below. 

 

First off, you'll need to close your QBDT to utilize the tool hub smoothly. Also, I suggest using the updated one. Here's how:

 

  1. Download the updated version of the QuickBooks Tool Hub. Save it where you can easily locate it on your computer.
  2. Open the file you downloaded (QuickBooksToolHub.exe).
  3. Follow the on-screen process and agree with the terms and conditions to install.
  4. Once done, double-click the icon on your desktop to open it. 

 

 

After that, proceed to Solution 1 in running the Quick Fix my program. You can find the detailed steps by opening this article: Repair your QuickBooks Desktop for Windows.

 

You might want to learn how to ensure your QBDT is up-to-date. Check out this article: Update QuickBooks Desktop to the latest release.

 

Let me know if you have additional questions about your issue in performing a rebuild in your program. We'll be willing to help you. Take care always.

Chrea
Level 8

Issues with Rebuild

@hmk8895 

Run the Verify/Rebuild Data utility again. If you still encounter errors, you should consider to purchase a 3rd party file repair service.

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