Keep getting an error message when trying to save and invoice.

Hello there, KeithLevin,

I'm here to help fix the struggle you've experience when saving or printing an invoice.

You can start by performing the recommended troubleshooting steps to isolate and fix this issue. There could be some browser hiccups. If it's overloaded, it can cause unexpected results. Thus, not letting you save and print the invoice.

The first step to take is to use a private window. Browsing privately disables the cache from saving your data, and it's a good way to check issues caused by a full cache.

When that works, clear the cache and cookies on your browser to refresh website history that might be causing issues when using QuickBooks. Follow the linked steps for your browser:

• Firefox
• Google Chrome
• Safari for Mac
• Safari for iPad and iPhone
• Microsoft Edge
• QuickBooks App for Windows and Mac

As an alternative, make sure to use other supported browsers to get the best out of your QuickBooks experience.

If the same issue persists, you can clear Intuit-specific cookies. This helps refresh website preferences that might be causing problems when you use QuickBooks.

Google Chrome

1. Select the Menu: button.
2. Select Settings.
3. Select Advanced.
4. Select Site settings under Privacy and Security.
5. Select Cookies and site data.
6. Select See all cookies and site data.
7. Type “intuit” in the search bar to find Intuit cookies.
8. Select Remove.
9. Restart Google Chrome for the changes to take effect.

Mozilla Firefox

1. Select the Open menu ≡.
2. Select Preferences ⚙.
3. Select Privacy Security.
4. Select Manage Data under Cookies and Site Data.
5. Type “intuit” in the search bar, and select Enter to find Intuit cookies.
6. Select Remove All.
7. Select Save Changes.
8. Restart Mozilla Firefox for the changes to take effect.

Safari

1. Open Safari.
2. Select Safari beside the apple icon to the top left.
3. Choose Preferences, then Privacy.
4. Click Manage website data.
5. Type “intuit” in the search bar to find Intuit cookies.
6. Click Remove all.
7. Select Remove now, then Done.
8. Restart Safari for the changes to take effect.

Keep me posted on how this goes by leaving a comment below. I'm always around here in the Intuit Community to help.