Location Tracking

We can do a few troubleshooting steps to edit the transaction, @ASF.

You can normally modify the transaction and select the correct location in QuickBooks. Otherwise, I suggest logging in to your account using a private browser. There are times that the browser is full of frequently accessed pages, thus causing some unusual responses. This mode will not save any history, making it a great place to identify browser issues.

You may use these shortcut keys that I've listed below:

• Google Chrome: press Ctrl + Shift + N  
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

Then, select the transaction in the report and make the changes. If it works, go back to your regular browser and clear the cache to delete stored site data and improve the system performance. Also, you can use other supported browsers. It could be that the one you're currently working on has a temporary problem with QuickBooks. 

You'll want to delete or make a location inactive. I recommend checking out this article for more details: Set up and use location tracking.

Let me know if there's anything else I can do to help you succeed with QuickBooks. I'm always around to lend a hand. Keep safe and good day.

Hi,

I have read through what you sent me, but I am afraid I have tried using the Google Gtrl+Shift+N (that just opens an Incognito window), but it still does not seem to let me edit the location field on a selected transaction.

I do acknowledge that it may be my own inexperience with QBO, but need to find the solution,a s we have an ever-increasing problem with this, and our reporting remains inaccurate, to the extent I cannot resole the problem. Also, I am confused by your saying "You'll want to delete or make a location inactive." Why would I?

Your kind advice for a novice user will be much appreciated!

Welcome back, ASF.

I appreciate you for letting us know the results of the steps you've taken. Since it doesn't work for you, I suggest contacting our QuickBooks Care Support. This needs a deeper investigation to identify the reason why you're unable to modify the location in QuickBooks Online (QBO).

Here's how:

1. Go to the Help menu at the upper right.
2. Select Contact Us.
3. Enter your concern.
4. Click Let’s talk.
5. Choose Get a callback. 
6. Type in your contact info.
7. Select Confirm my call.

Check out this article for our most updated contact information: Support hours and types.

Feel free to visit the following articles to become more familiar with how location tracking works in QBO:

• Get started with class tracking in QuickBooks Online.
• Customize sales forms by location.

I've got your back if you need more help while working with location tracking or anything about QuickBooks. I'm always happy to lend a hand. Have a good one.