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Level 1

Make old jobs inactive

We just migrated from QB Enterprise over to QB Online.  I have hundreds of old jobs that are now all "active" which is an incredible pain.  QBO will not let me make them inactive, I get an error message saying "there are unbilled charges for this customer."   What is the best way to clean this up?  Alternatively, can I go back and re-sync from QB desktop from a certain start date as opposed to my 15 year company history?  

4 Comments 4
QuickBooks Team

Make old jobs inactive

Hello there, @talesch. I can help you with your concern in QuickBooks Online.

We're unable to make the job inactive. What we can do is run the unbilled charges report to see all unbilled charges, then open and uncheck the billable box.

Here's how:

  1. Go to the Sales menu on the left panel.
  2. Choose All Sales section.
  3. Select  the Unbilled Activity tile.
  4. Then keep clicking the small arrow in the Unbilled amount column until it will show in descending order.

Additionally, lease refer to this article to see details on how the Sales page gives you the summary of your customer's transactions like open and paid invoices: View sales transactions.

If you need anything else, feel free to post a reply. I'll get back to you as soon as possible. Have a great day ahead!

Level 1

Make old jobs inactive

Thanks for your reply!  This solution did not work for us.  We ended up purging the new company in QBO and resyncing with Desktop starting in 2021.  Apparently the entire company history was too much for QBO to handle.  Will see if this solves the problem.  Thanks again!

Tori B
QuickBooks Team

Make old jobs inactive

Hi there, @talesch


Thanks for following up with us and letting us know the steps you took. 


Please keep us updated along the way. We will be here if you have any additional questions or concerns. Take care! 

Level 1

Make old jobs inactive

I am in the same situation, I migrate to QBO, and now i have all the jobs I did since 2009 open.

I tried to selected just the ones has zero balance and still dont let me clear.

Any solution in your end.


Happy Easter

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