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Merchant Services

how do I check to see if my merchant services is up and running to accept cc ad echeck

QuickBooks Team

Re: Merchant Services

Greetings, @regina2.


I'm pleased to furnish you with some information about receiving customer payments.


When you sign up for the ability to received credit card and eCheck payments, you'll receive an email notification to inform you about the status of your account. Is it safe to say that you haven't received any email notification? If so, I'd recommend contacting our Merchants Services Customer Care Team. A specialist will be able to access your account on a secure environment and update you about its status.


Here's how to contact us:

  1. Visit:
  2. Choose the specific Merchants Service product you're using.

On the other hand, you can check these articles for reference:

Don't hesitate to click the Reply button if you have other questions about receiving payments via QuickBooks. I'm always here to help.

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Re: Merchant Services

I have been trying to contact merchant services/ go payments for 6 months. You owe a payment to me of 51$ 

this payment was run on my pos from my customer. Your system is very difficult to get

help. I keep getting blocked out by your system. I need help to collect the money you are holding. My contact is [email address removed]

if you don’t contact me I really don’t know what else to do but file a formal complaint with regulators. Can you do the right thing and help me? Steven Brack



Re: Merchant Services

Thanks for reaching out to us in the Community, @StevenBrack.


As much as I would love to take care of this, but since this is a public forum, I'm unable to pull up your account here in the Community space for the security purposes.


I know you've been trying to reach our Merchant Services before, but to securely verify your account, I highly suggest contacting them again. They have tools that can pull up and check your account in a secure environment.


Check out this link to get their most updated contact information: Contact Merchant Services Team.


Please let me know the call goes by leaving a comment. I want to make sure this taken care of for you.

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