I'm pleased to furnish you with some information about receiving customer payments.
When you sign up for the ability to received credit card and eCheck payments, you'll receive an email notification to inform you about the status of your account. Is it safe to say that you haven't received any email notification? If so, I'd recommend contacting our Merchants Services Customer Care Team. A specialist will be able to access your account on a secure environment and update you about its status.
Thanks for reaching out to us in the Community, @StevenBrack.
As much as I would love to take care of this, but since this is a public forum, I'm unable to pull up your account here in the Community space for the security purposes.
I know you've been trying to reach our Merchant Services before, but to securely verify your account, I highly suggest contacting them again. They have tools that can pull up and check your account in a secure environment.