Thank you for sharing a screenshot and providing detailed information on your issue, @BethLove. But don't worry, I'm here to help make sure you can move your data from QuickBooks Desktop for Mac to QuickBooks Online so you can get back to business.
Since the email confirmation window just keeps spinning and you haven't received any error message, it's possible that your QuickBooks data is damaged. To get this resolved, let's run the Verify and Rebuild Utility tools to fix program-related issues in QuickBooks Desktop for Mac. Here's how:
- Go to the QuickBooks File menu, select Utilities, then choose Verify Data.
- Select OK when you see the message QuickBooks detected no problem with your data. You may continue using your company file.
- If Verify finds an issue with your data, you will be prompted to Rebuild Now or View Errors.
- Click Rebuild Now.
After the steps, you can now start the export process again.
If you get the same result, I highly recommend reaching out to our QuickBooks Support Team. This way, they can further check on this matter and provide other troubleshooting steps to get this fixed.
Once you've successfully moved your data, you may notice differences in how your books appear. You can check out this article to learn what data will be imported to QuickBooks Online: Learn how features and data move from QuickBooks Desktop to QuickBooks Online.
Please let me know how it goes in the comment section below, @BethLove. I'm only a post away if you have any follow-up questions.
