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Level 1

mileage mismatch

Trying to send Quickbooks SE info to TurboTax but keeps saying mileage miles exceed total miles. No matter what I type into the mileage/odometer fields keeps saying mismatch...wont let me send. Whats wrong?
02:37 PM
4 Comments 4

mileage mismatch

It would be my pleasure to help fix your mileage in QuickBooks Self-Employed (QBSE), @wwfit.


Let's go to the Mileage windows to check the number of miles traveled or covered in your trip. You can categorize the trip as either business or personal by clicking the small drop-down arrow in the Type box. Make sure that the total number of miles is correct so that you can send the information to Turbo Tax successfully.


Once the miles are accurate, send the information again to the Turbo tax.


To learn more about how to file taxes, review estimated tax, and add missing transactions in QBSE, please visit this article: Annual taxes guide.


I'm always around to lend you a hand if you have any other inquiries. Keep safe and more power to your business!

Level 1

mileage mismatch

Its not a single trip mismatching. Its my entire 2021 mileage in my tax info im trying to send to turbotax thats refusing to send because it says my business miles exceed my total miles. All my trips are reviewed and categorized


mileage mismatch

I'll work with you to resolve this mileage error you have in QuickBooks Self-Employed (QBSE), @wwfit. This way, you can send your 2021 tax info from QBSE to TurboTax and get back to business in no time.


This mileage error can sometimes be caused by the browser's collection of data over time from frequent page visits. To isolate this matter, you can perform some troubleshooting steps.


You can start by pulling up your QuickBooks Self-Employed (QBSE) account using a private browser (incognito). Here's how:


  • Press Ctrl Shift (Google Chrome)
  • Ctrl Shift (Firefox)
  • Control Option (Safari)


Once signed in, go ahead and send your self-employed tax info into TurboTax. For the step-by-step guide, you can refer to this article: Send QuickBooks Self-Employed tax info to TurboTax Self-Employed or Live.


If you're able to do so, return to your default browser and clear its cache (the linked article also works for QBSE). This will refresh the system and remove older data that causes viewing and performance issues. However, if this matter continues, I'd recommend using other supported browsers.


In case the error continues, I'd recommend contacting our Customer Care team. The Community is a public forum, and we'll need to collect some personal information to pull up your account. They can create a case to further investigate the issue and guide you with a fix. To do this, here's how:


  1. Go to the Assistant menu.
  2. Type in Talk to a human in the Type something... field (twice).
  3. Select the I still need a human option.
  4. Choose either Message an agent or Get a callback.


Also, to help you get ready to file your taxes with QBSE and learn more about how the system calculates the mileage you can deduct from your taxes, I'd recommend checking out these articles:



Keep me posted if you have other mileage concerns and questions about sending your QBSE info to TurboTax. I'm always ready to help. Take care, and I wish you continued success, @wwfit. 

Level 1

mileage mismatch

I got the same error i try to fix everything also try follow recomended steps its frustrate ,. lets say its last day to report taxes !!!! 

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