Good day to you, @smbeck.
I appreciate you for taking the time in sharing your issue with us. I'd like to help and get this sorted out right away. Thus, I’d recommend consulting with your accountant for further guidance in setting up your Mortgage account. This way, we can ensure your accounts are properly recorded.
Your accountant can advise you on which account to use and how much to be held by your mortgage company. If you’re not affiliated with one, you can visit our ProAdvisor page and look for one from there.
Moreover, you might also want to check this article for reference in setting up your mortgage account. Though the steps are designed for QuickBooks Desktop, the process of this applies to QuickBooks Online (QBO): Set up a mortgage.
Let me know by leaving a reply in this thread if you have other concerns or questions about setting up your mortgage account. I’ll be around to help you any time. Keep safe and stay well!
