move from intuit online to quickbooks online payroll core

I want to ensure this is taken care of, PA108.

To fix this, I'd suggest you make a follow-up on the case that was already created by the Customer Support Team. This way, they can check your account since they have the tool to access the case.

Let me provide you the steps on how you can follow up on your case. Please follow the steps below:

1. Go to the Help button and click the Talk to a human option (then type it again when prompted).
2. When asked by the bot, enter the case number.
3. Select I still need a human and proceed with Contact us.
4. Click Let’s talk then choose either Get a call or Start messaging. 

Also, I encourage checking our Help articles page to learn some tips and tricks in managing your QBO account. From there, you can read great articles that can guide you through the steps by steps process.

Please reach out to us again if you have other questions with QuickBooks.

Would love to be able to talk to a person. Chat #14 just ended with no solution. Can not get to the help menu. Can not login to the account.

I'm here to provide the steps on how to connect you to our Live Support Team, PA108.

Since you're unable to log into your account, you can use this trial account: QuickBooks Online Test Drive. Then, follow these steps provided by AbegailS on how to get in touch with a representative.

You can also use the chat link and connect with a different agent: QuickBooks Online Payroll Core.

For more in-depth information on QuickBooks Online Payroll Core, please visit this link: Manage automatic tax payments and form filings.

Stay in touch with me if you need additional information about accessing your account. I'll be right here whenever you have follow-up questions.

Thank you MaryLand T. Have talked to a real person. He was the most helpful so far. I asked if we could do a restore of our company file back to the last payroll done. He guaranteed that it will work. We will have to reenter our transactions for a week, but we will be able to do our payroll. It is a solution for now, but not a permanent fix. Investigation is still going on as to why we can not open our moved file.

Thanks for updating the Community about this, PA108.
 

I'm happy to hear MaryLandT was able to help you get in touch with our Customer Care team and that the agent you worked with was able to assist with your payroll.
 

You'll additionally be able to find many detailed resources about using QuickBooks in our help article archives.
 

Please don't hesitate to send a reply or create a new thread if there's ever any questions. Have a lovely day!

The restore file idea did not work. Dylan's 100 percent guarantee that it would solve the issue did not work. The payroll was not restored. Investigation going on. Payroll due tomorrow. Doing by hand. We have no access to any of our payroll files. 

Thanks for coming back, @PA108. 

I've read your post from the top and I know how you want to get your payroll up and running again. 

Since you're unable to sign in to your payroll account, let's send a request to our account protection team to recover it. Here's how: 

1. Take a high-quality photo or scan of your driver's license, passport, or other government-issued ID. Or, you can use a notarized document with your name and address.
2. Fill out the form below this link: Recover your account when you can't sign in with your info, and upload your ID or document.
3. Within one business day, look for an email from no_response@intuit.com with the next steps. If we approve your request, you'll receive a link to reset your password.

For future reference, you can also refer to this article to learn more about some general log-in issues and how to fix them: Get help if you can't sign in to your account.

Let me know if you have additional questions. I'll be here to help you more.