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Level 1

Multi User Mode with Linux DB Server Manager

Hi,

I have QB Enterprise 18, and i store files on the Linux (DB Server Manager v. qbdbm-29, CentOS 7.6.1810)

All working fine, but don't work Switch Multi-User Mode

Of course attempt to fix the DB don't work

Solved
Best answer February 21, 2019

Best Answers
Highlighted
Moderator

Multi User Mode with Linux DB Server Manager

Hello ivangerasimov39,

 

We appreciate the details you've posted about the error. For now, we recommend contacting our phone support. Since we have limited access to some resources here in the Community, they'll be able to guide you through fixing it. Let me share with you how to reach our support. 

  1. Go to this link https://help.quickbooks.intuit.com/en_US/contact.
  2. Select QuickBooks Desktop and choose your version.
  3. Click the Solving Issues & Error Messages topic.
  4. Click the File & Network Management sub-topic.
  5. Scroll down and click the Get Phone Number button.

You're always welcome to post more questions. 

View solution in original post

9 Comments
Highlighted
QuickBooks Team

Multi User Mode with Linux DB Server Manager

Let's resolve your Multi-user mode issue, ivangerasimov39.

 

This could a be an issue from the program that's why you're unable to switch to a multi-user mode. Let's clean install the program to fix this.

 

Before doing so, let's make sure that your installation CD and license number are available. Also, you'll need to back up your company file to avoid data loss.

 

Here are the steps:

  1. Uninstall QuickBooks Desktop.
  2. Download and run the QuickBooks clean install tool.
  3. Rename the installation folders.
  4. Reinstall QuickBooks Desktop.

For the detailed steps, please refer to this article: Using Clean Install for Windows.

 

Let me know how it goes by leaving a comment below. 

Highlighted
Level 1

Multi User Mode with Linux DB Server Manager

Hi,

did not help.

I also have tried install Desktop application to other PC

Nothing changed

Highlighted
Level 1

Multi User Mode with Linux DB Server Manager

Hi,

did not help

I also tried to install Desktop application to other PC

Nothing changed

Highlighted
Moderator

Multi User Mode with Linux DB Server Manager

Good job with trying to install QuickBooks on a different computer, ivangerasimov39.

 

Since switching to multi-user mode still doesn't work after performing the clean install, please give us a call. We can run more tests to check if your file is damaged so we can fix it right away.

 

Here's how to get our phone number:

  1. Go to this link https://help.quickbooks.intuit.com/en_US/contact.
  2. Select QuickBooks Desktop and choose your version.
  3. Click the Solving Issues & Error Messages topic.
  4. Click the File & Network Management sub-topic.
  5. Scroll down and click the Get Phone Number button.

Don't hesitate to post in this forum again if you need anything else.

Highlighted
Level 1

Multi User Mode with Linux DB Server Manager

Can you please give any ideas without phone?

Highlighted
QuickBooks Team

Multi User Mode with Linux DB Server Manager

Hello ivangerasimov39, 

 

I appreciate that you've performed all the basic troubleshooting steps given. However, none of these worked. Contacting our phone support team is the best option to fix this. 

 

Reach out to us if there's anything else we can help you with. 

Highlighted
Level 1

Multi User Mode with Linux DB Server Manager

I have find error on the Server

Highlighted
Level 1

Multi User Mode with Linux DB Server Manager

I have find error on the server

Highlighted
Moderator

Multi User Mode with Linux DB Server Manager

Hello ivangerasimov39,

 

We appreciate the details you've posted about the error. For now, we recommend contacting our phone support. Since we have limited access to some resources here in the Community, they'll be able to guide you through fixing it. Let me share with you how to reach our support. 

  1. Go to this link https://help.quickbooks.intuit.com/en_US/contact.
  2. Select QuickBooks Desktop and choose your version.
  3. Click the Solving Issues & Error Messages topic.
  4. Click the File & Network Management sub-topic.
  5. Scroll down and click the Get Phone Number button.

You're always welcome to post more questions. 

View solution in original post

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