I completely understand the inconvenience you have faced, and your concern is valid, @bfeink. We will bring this issue to the attention of our management team to improve our customer service.
I found out that there's still an ongoing investigation. Moreover, I understand you already contacted our support, however, we still recommend reaching out to our support team so that they can add you to the list of affected users. Please be assured that our software engineers are working diligently to provide a resolution, and we'll keep you updated via email.
Here's how:
- Sign in to your QuickBooks Online company.
- Click the Help (?) icon.
- On the Assistant tab, enter Talk to a human.
- Enter a short description of your concern and press Enter.
- Select Contact Us to connect with a live support agent.
- Choose how you'll want to get in touch with the support.
- Start a chat with a support expert.
- Get a callback from the next available expert.
Please ensure to review their support hours to know when agents are available. This way, you can contact them at a time that is convenient for you.
In addition, you can check out this article to learn more about how to focus on the details that matter most when you pull up reports in QBO: Customize reports in QuickBooks Online.
I appreciate your patience while we’re working through this. Feel free to visit the Community again if you have other concerns. I’ll be around to help and make sure you’re taken care of.
