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RCook35
Level 1

My Company Has Disappeared from my Account, after login shows “We didn’t find any Intuit Online Payroll Companies"

I’ve been using intuit online payroll for Mac for five years. All of a sudden when I login, there is no payroll/company info and just a screen that says “We didn’t find any Intuit Online Payroll companies. You don’t have any Intuit Online Payroll companies associated with this User ID and password.” I had just logged into do one employee check and when I tried later that day to do another, company had disappeared and has been this way for 3 days now.

I’ve tried clearing cache and using different browser, and logging in from direct address rather than from the drop-down window in my desktop quickbooks software.  Not sure how to get a hold of someone since Quickbooks is only taking sales calls.

1 Comment 1
AileneA
QuickBooks Team

My Company Has Disappeared from my Account, after login shows “We didn’t find any Intuit Online Payroll Companies"

Hello, RCook35.

 

I'll point you in the right direction so you'll be able to login into your payroll account. 

 

Thank you for performing basic troubleshooting steps to sort out this issue. To check the records from your Intuit Online Payroll account, you'll want to give us a chat through this link: Contact IOP Support. This way, we'll be able to pull up your account in a secure environment then view the company data for you. Please check our support hours below to ensure that we address your concerns on time:  

  • Monday to Friday 6:00 AM to 6:00 PM Pacific Time
  • Saturday 6:00 AM to 6:00 PM Pacific Time 

As always, you can visit our QuickBooks Community help website if you need tips and related articles in the future.

 

If you have any more questions, don't hesitate to reach out! I'll be here to assist at any time. Keep me posted. Stay safe!

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