cancel
Showing results for 
Search instead for 
Did you mean: 
andy82
Level 1

My connection to my bank account has expired, when I select Update Connection, I get “Something unexpected happened” on iOS. Does anyone have a solution?

Transactions are still coming through fine on QuickBooks for MacOS.
3 Comments
Rea_M
QuickBooks Team

My connection to my bank account has expired, when I select Update Connection, I get “Something unexpected happened” on iOS. Does anyone have a solution?

You can clear your QuickBooks Online (QBO) app data, @andy82. With this, you'll be able to remove the error message and update your bank connection accordingly.

 

Since your transactions are coming through fine on your QuickBooks for MacOS, it seems that the QBO app in your iOS device is now full of the cache. You'll have to clear your data to refresh the system and remove the older files that cause the app's unusual behavior. There are two places to execute the process. In the app itself and your phone settings. Let me guide you how.

 

In the QuickBooks Online app:

  1. Go to the Menu icon.
  2. Select Help & Feedback.
  3. Choose Refresh Data, then select Refresh.

 

In your iPhone or iPad Settings:

  1. Go to Settings.
  2. Select Setting General iPhone Storage and choose the QBO app.
  3. Choose Offload App. This will free up the storage without deleting your app's documents and data.

 

After that, power down and restart your iPhone or iPad. This is to make sure the updates are implemented accordingly. Then, you can update your bank connection again.

 

Once done, you can group your bank transactions in the app. This is to keep your account updated and manage your income and expenses effectively. For the step-by-step guide, kindly refer to this article: Categorize bank transactions in the QuickBooks Online app.

 

Please let me know if you have other concerns. I'm just around to help. Take care always.

andy82
Level 1

My connection to my bank account has expired, when I select Update Connection, I get “Something unexpected happened” on iOS. Does anyone have a solution?

Hi, I've tried the suggestions on several occasions, but still getting the same message about the connection having expired and unable to reconnect. However, transactions are still coming through in iOS as normal!

ChristieAnn
QuickBooks Team

My connection to my bank account has expired, when I select Update Connection, I get “Something unexpected happened” on iOS. Does anyone have a solution?

Hi there, andy82.

 

Thank you for following the steps provided above to resolve the bank connection error. 

 

Since the issue persists using the app, I'd recommend contacting our QuickBooks Support Team. They have the tools to pull up your account to investigate the cause of the problem. Please note that we also have limited staff and reduced support hours due to the pandemic. They're only open from 6:00 AM to 6:00 PM Monday-Friday.

 

Please refer to this article to see information on what are the features that are supported on mobile devices: Compare mobile app features.

 

You can always get back to me for more questions, Take care, and have a wonderful day ahead!

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us