My credit memo won't show up under pay my bills. I posted under enter bills and it's showing there. Don't understand.

I'd be glad to guide you on how the credit memo will show on the pay bills page, @Mawmaw1953.

To apply the credit, ensure to click the Set Credits button in the Pay Bills window. I'll show you how: 

1. Go to the Vendors menu at the top bar.
2. Choose on Pay Bills.
3. Select the bill that you wish to be paid.
4. Click the Set Credits button at the bottom to apply credits.
5. Once done, click on Pay Selected Bills.
   

I've also added these following links for more insights about handling credits:

• Pay bills in QuickBooks Desktop.
• Record a vendor refund in QuickBooks Desktop.

Be sure to let me know if you have any other questions about paying bills. I got you covered with any QuickBooks concern. Have a great day ahead. 

Thank you for responding to my question. I have had QB since 2007. I am familiar with how the credits work. I had QB 2019. 3 weeks ago I switched to QB 2020. This is my first time using enter and pay bills on QB2020. On the images you sent where you showed entering the credit I already did and it shows up. On the pay bills site the invoices I enter are there but below where it shows set credits it is blank. My credit memo does not show anywhere on the page.  On the page where it list all of your vendors the credit memo was given to me and it shows the correct balance that I am suppose to pay. I just don't know how to make it show up under set credits.   Hope you can help me.

Hello there, @Mawmaw1953.

You'd want to make sure to create a vendor credit and use it in your bills. Let me guide you on how it works.

1. Record a Deposit of the vendor check 
2. Record a Bill Credit for the refunded amount. 

Now, you can use the credits you've entered and pay your bills. You can refer to this article to learn more about the step-by-step instructions: Record a vendor refund in QuickBooks Desktop.

Keep us posted here if you have other questions about managing your expense-related transactions. I'm always here to help.