Let's determine why the Help menu is unresponsive, EDustin.
An issue like this can be fixed by running the Verify and Rebuild tools. This helps us to identify and fix any data damaged. Here's how:
- Select File, then select Utilities.
- Select Verify Data, then select OK to close all windows.
If you see Your data has failed the integrity check you need to rebuild your file.
If there are no problems with your data, you’re done.
Afterward, let's close and open QuickBooks Desktop to ensure that it was fully rebuilt. Then, try clicking the Help menu.
If the same thing happens, you can contact us through our general contact link. I've got the steps on how to do it:
- Go to this page: https://help.quickbooks.intuit.com/en_US/contact.
- Select QuickBooks Desktop and select Continue as guest.
- Select your QuickBooks version.
- Click Search for something else box.
- Enter I'm prompted to enter a state when running payroll.
- Click Search.
- Select either Get Phone Number or Start a Message.
You can also read through these articles for more information about State Taxes:
I'm just here in case you needed help!
