I can help you in fixing this unusual behavior in your QuickBooks Online app, @texasoverallcram.
You can clear the app cache to fix the error you're encountering with the system. Follow the steps below:
- Click the Help menu at the top of the screen.
- Select the Rest App Data option on the drop-down selection.
If you get the same result, I suggest uninstalling and reinstalling the QuickBooks Online desktop app to ensure you get the most recent version of the application. You can follow the steps on how to uninstall and reinstall the app on this link: QuickBooks App for Windows and Mac: General support.
This should get you back up and running. Please know I’m only a post away if you need further assistance. Thanks for dropping by and take care!