Thank you for letting us know about the problem you've been having with Snap Receipt, @jsmeador. We appreciate your efforts to try and fix the issue.
Upon conducting a thorough investigation, we have identified that the issue is linked to investigation number INV-96340. Please be assured that our engineering team is actively working to resolve this issue, and we anticipate providing you with an update in the near future.
In the meantime, we suggest using a web browser or an iPad as a workaround to upload your receipts. This method is recommended because it ensures that the receipts are properly scanned and converted into digital format, which can be easily managed and processed in QuickBooks Online.
If the issue persists, I recommend reaching out to our QuickBooks Online Support team and requesting to be added to the list of affected users. This will ensure that you receive timely updates on the issue via email. To contact our support team, please follow these steps:
- Sign in to your QuickBooks Online company.
- Go to the Help icon.
- Click the Search tab and select Contact Us.
- Provide a summary of your concern and click Continue.
- You can choose either chat with us or have us call you.
Additionally, you can visit this article guide helpful if you wish to learn more about how to email your expense receipts and bills to get them into QuickBooks Online (QBO): Email receipts and bills to QuickBooks Online
Feel free to contact us if you have any further inquiries about snap receipts in QBO. I'll be happy to help. Have a good one.
