cancel
Showing results for 
Search instead for 
Did you mean: 
hart5electric
Level 1

Need a call back

 
5 Comments
MorganB
Content Leader

Need a call back

Good morning, hart5electric.

 

I'd be glad to show you the easiest way to receive a call back.

 

Here's how:

 

1. Click the Help button in the top right corner.

2. Select Contact Us.

3. Enter Support in the field and choose Let's talk.

4. From here you can select to receive a call back at a time that's convenient for you.

 

The following link provides additional info on ways to contact the QuickBooks Online Support Team.

 

Help is always just a comment or post away here in the Community as well. I'll be here if you have any other questions.

Sammie-RX7
Level 2

Need a call back

Need a call back concerning tax 941/944 to IRS through e-payment.  Got a Letter from the IRS saying I paid incorrectly. I owe $159.92.  I had some tax deducted with the PPP money and it doesn’t look like the IRS recognizes this from the forms sent in.  

jamespaul
QuickBooks Team

Need a call back

Hello, Sammie-RX7. 

 

I'd be glad to point you to the right direction to review and correct your tax epayment. 

 

You'll want to review the tax amounts from the rejected e-payment. Our Payroll support agents will be able to adjust and correct your 941 or 944 taxes with the PPP deduction factored in. They'll pull up the forms and proceed with the adjustment.  I'd like to do it here, but I'm unable to access the forms in a public space. 

 

Follow the same steps given by MorganB. If you're on the new QB Assistant Help menu, here's how you can schedule a call back:

 

  1. Click the Help menu.
  2. In the QB Assistant window, click the Talk to a human option.
  3. Choose the same option again.
  4. In the chatbox, enter something like "review and correct 941/944 epayment" or similar. 
  5. Proceed with I still need a human.
  6. Click the Contact us link.
  7. Choose Get a call

 

Callback1.PNG

 

Callback2.PNG

 

Callback3.PNG

 

Callback4.PNG

 

After correcting the forms, send the epayment to the IRS again. 

 

Need help concerning other payroll tasks? I'd suggest reading our articles for guides and details about the payroll features and services.

 

You're still welcome to post your payroll or QuickBooks Online questions here. Just leave them here and I'll be there to help you out. Take good care out there. 

lancefife
Level 1

Need a call back

Call me [removed phone number]

This is the worst customer service.

 

JenoP
QuickBooks Team

Need a call back

We'd really want to have you concern sorted out and deliver the help that you need, lancefife.

 

Can you give us more details what your concern is all about? A Community article or troubleshooting steps might be able to resolve the issue. Other members of the forum or contributors can read your post as well and share their recommendations with you. 

 

The Community is also a public forum. Because of this, we're unable to initiate phone calls from this platform. Let me share these steps with you on how you can reach out to our phone support team:

 

  1. Click Help in the upper right-hand corner of QBO.
  2. Look for Talk to a human and click on it. 
  3. Type in "support" or "contact support" again and press Enter.
  4. Click I still need a human.
  5. Select Get help from a human.
  6. Choose between Chat with us or Have us call you

 

They're open from Monday to Friday, in between 6 AM to 6 PM Pacific Time. They're also open every Saturday, from 6 AM to 3 PM PT. Here's an article for more details: QuickBooks Online Support.

 

Feel free to reach out to us again or reply again if you need anything else. 

 

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us