@MF115Hello there, and thank you for reaching out. It's frustrating to deal with a corrupted company file, but I can definitely help you with this.
The reason you can't set up Direct Deposit is that a new file isn't automatically linked to your existing payroll subscription. For security reasons, the system still sees your old file as the one connected to your EIN.
Instead of creating a new bank account, the most effective solution is to link your new company file to your existing payroll subscription. Here's a quick overview of the steps:
- Open your new company file as the administrator.
- Go to Employees, select My Payroll Service, then Account/Billing Information.
- Sign in and add your new file to your existing subscription. You may need to enter a service key.
- Manually re-enter your company and employee bank account details for Direct Deposit.
This process ensures your payroll history remains accurate under your single EIN. If you run into any issues during this process, I recommend contacting QuickBooks Desktop support. They can provide specialized assistance to ensure everything is validated correctly on the back end.
I hope this helps get you back on track!
