I cannot send my payroll. I have talked to 4 different people that have no idea how to help except to send me email links or give me numbers to other people. I finally got a hold of someone that sent a link for payroll risk chat, because you cannot call this department. They kept telling me keep trying maybe they're in a meeting. Well their meeting has lasted from 2:30 to 7:30! I get the message " Our experts are currently offline. Please try again later." I tried to send vendor payments and did not realize we had a limit on how much we could send! It locked our account and now I cannot pay our employees! Someone PLEASE CONTACT ME! This is ridiculous! I saw a bunch of other business owners with the same kind of situation. You might want to step up your support!
I've got your back to help fix direct deposit limits when you process payroll in QuickBooks, @floridaman3700.
For your security, we set limits on how much money you can send via direct deposit. When the amount is higher than usual, you may get an error.
If you still want to make these payments by direct deposit, submit a request to increase the limit with the required documents. You can use this link to upload the necessary prerequisites: present an online request.
Additionally, you may also utilize this article to get help if you’re over a direct deposit limit.
If you still want to reach our support team, please check out this article for the detailed steps: Contact payroll support. They have the tools to check your account in a safe environment, and they can help find the root cause of your issue and find a fix.
Finally, let me share this guide on how you can e-file federal tax forms and e-pay your federal taxes electronically.
Keep me posted if you need further assistance handling direct deposit limits. I'll be around to lend a helping hand.
Yeah this didn't help at all! I know now that there is a limit, I don't care about that, I just want my payroll account status off hold so i can pay my employees. And I just got the same link to chat that says they are currently offline! It was that way all yesterday! I'm done! On to looking for another accounting software for our 6 companies!
NO it didn't help! I cancelled the over the limit vendor direct deposits and gave paper checks. I need to do PAYROLL now and its on hold. Was sent a link that says they are offline for 2 days called last support person back and told they were in a meeting, really a 2 day meeting. I don't have a NSF hold, they just need to remove the failed transmissions and take my account off hold. ITS NOT THAT HARD TO DO!
One of our admin will send you a private message to discuss further with your payroll issue. Look out for a private message from her.
Please touch base with me here for all of your QuickBooks needs, I'm always happy to help.
My Quickbooks Online Payroll issue with Action Required contact us your account is on hold was finally resolved on the 6th day (5th business day early morning). Our company had no "Primary Admin" under users only "Admin" role and we were unable to assign one. We put in a request on a Saturday but didn't include the articles of incorporation since we were an LLC, also I wasn't signed into the user account I wanted to transfer the Master Admin to when filling the form. So Monday I filled out the form again, and chose the correct business type and was logged into the user that we wanted to assign Primary Admin (master admin), and included the articles of incorporation. It was approved at 7pm MST after 12 hours or so. The actual change to PRIMARY ADMIN role didn't not happen until the following morning around 6am. I didn't get any email about any urgent issues with payroll and no warning. Once we had a PRIMARY ADMIN role viewable in qbo under USERS I hit resubscribe in the accounts and settings and it said success (it had always said success before) and this time (the 100th time) it actually resubscribed our company!
link to request primary admin change: https://quickbooks.intuit.com/learn-support/en-us/help-article/primary-administrator/request-primary...