Let's perform some troubleshooting steps for your bookkeeping document attachments to show, 9130 3498 9226 8146.
Sometimes, your browser is full of frequently accessed page resources that may have caused some unusual responses. You can try logging into your QuickBooks Online (QBO) account in a private window (incognito). Here's how:
- Press Ctrl + Shift + N (Google Chrome).
- Ctrl + Shift + P (Firefox).
- Control + Option + P (Safari).
Once done, ask your accountant to re-upload the document. If you're able to view it, return to your default browser and clear the cache to speed up the loading process. Every so often the cache becomes overwhelmed with older data which can potentially cause viewing and performance issues. Clearing it will refresh the system, and you'll be able to work with a clean slate. However, if the issue persists, try using other supported browsers.
I've also included these helpful articles in case you'll want to know more information about QuickBooks Online and its features.
Should you need further assistance in QuickBooks, please let us know. We're always here to help you anytime.
