Older Outlook Version Not Working in QB anymore

Hi labels1,

Thank you for sharing your solution here in the Community regarding the issue with the older version of Outlook not working in QuickBooks. We truly appreciate you taking the time to share your insight, as it could serve as a helpful guide for others who encounter the same problem.

If you have any questions or need further assistance, the Community forum is always here and ready to support you.

So we had yet another update in QB today and once again outlook was removed from the Send Form preferences even on computers running Outlook 365. I had to run the repair again to get it to work. Funny how QB makes our lives miserable at the very last weeks of the year with absurd updates that break QB, they do this stuff every year.

FYI that if your repair fails, you can uninstall, reinstall, update and THEN repair. 

Thanks @labels1 for the post! No thanks to Intuit... the grinch that stole my Christmas Eve.

This worked for us. Thanks!

The repair works every time, but every day now, for some reason, when we open QuickBooks the morning after the repair, Outlook is missing again! I have to run the repair again and it fixes it, but tomorrow when I come into work and open QB, outlook will be missing again, it's so absurd, lol...

Hello there, labels1.

I'll connect you with our Live Support Team to take a closer look at your account in a secure setting and conduct a thorough investigation into the issue.

They have specialized tools and resources to address this situation. 

As an alternative, you can set up a Gmail, Yahoo, or Outlook.com account directly in QuickBooks. Additionally, you can use QuickBooks’ built-in email service or save the form as a PDF and manually attach it to an email using the Rightworks Outlook application.

Here's how to contact support:

1. Go to the Help icon on the top menu.
2. Select the Search tab and enter your concern. For instance, enter help.
3. Click the Contact Us button and choose between Chat or Callback to connect with us.

Phone support is available on weekdays from 8:00 AM to 7:00 PM. You can request a callback during weekdays from 8:00 AM to 6:00 PM, and a support expert will contact you as soon as possible. Chat support is available weekdays from 8:00 AM to 10:00 PM and weekends from 8:00 AM to 6:00 PM.

Please let us know if you need further assistance with QuickBooks. We'll be around to help. 

Can confirm this. I just got an email for a user I "fixed" last week and the problem is back. Hopefully the repair will work this time as I reinstalled the whole program, as it's super laborious to uninstall/reinstall and then repair.

I suppose I could just set up webmail as we use MS365. 

The issue is with version R18_56
The previous version, R18_45 has no issue with it.

When you run a repair install (or at least as of yesterday, a fresh install from the online installer), R18_45 is installed. Even if you have R18_56 already, if you run the repair, it downgrades it.

Problem is, it automatically updates again overnight, and you're back to having the same issue.

We'll probably run into this until a new update is released.
They didn't even post a changelog for R18_56, so I'm not sure what all they had changed

Any updates on this? It's causing a LOT of problems for our company, and since we use the desktop version hosted by RightNetworks, we have ZERO ability to do a repair installation. 

Same thing happened to us last week. 

FIX THIS INTUIT!!  We pay way too much for this software as it is.

Same issue.. Re installed QB and the next day outlook is gone.

please fix.

Hello and welcome to the Community, ACE.

I understand the importance of Outlook in enabling you to send emails directly to your customers efficiently and seamlessly.

As a workaround, if you need to send forms promptly, please advise the following alternatives:

• 64-bit: Install a 64-bit version of Outlook or Thunderbird. (Note: A clean install of QuickBooks may be required after reinstallation of the email application.)
• Webmail: Configure a Gmail, Yahoo, or Outlook.com account directly within QuickBooks.
• QuickBooks Mail: Use the built-in QuickBooks email service.
• PDF Export: Save the form as a PDF and manually attach it to an email within the Rightworks Outlook application.

Please also consider reaching out to our Live Support Team, which can help minimize delays, strengthen communication, and ensure your concerns receive timely attention. 

To get started, follow these steps:

1. Open QuickBooks Desktop.
2. Go to the Help menu and select QuickBooks Desktop Help/Contact Us.
3. Use the Search questions, keywords, or topics field to enter your question.
4. You’ll get a list of related articles.
5. If you don’t get the answers you need, select Contact Us.

Also, please note that they're available from Monday through Friday from 6:00 AM to 6:00 PM Pacific Time, and on Saturdays from 6:00 AM to 3:00 PM PT.

If you have any further QuickBooks-related questions, feel free to reply to this conversation.

Here are the two issues we have with those solutions. 
1. We are using Right Networks as a desktop hosting provider, so we cannot install, repair, or modify any of the programs. They are a partner of yours.
2. We cannot use an alternative method for generating and sending PDFs. We do this hundreds of times per day, and Outlook is the only method that works that allows us to keep PDFs in the proper email threads with our clients. 

Can we have an ETA as to when there will be a patch to fix this issue that was caused by the latest update?

We are having the same issues with Quickbooks Pro & Enterprise 24 R18_56, thanks for sharing your solution!

Does anyone know if Intuit has acknowledged the issue yet?

@QuickBooksSupport

@IntuitSupport

Thx!

You're welcome, Joe8888888. We're glad that the workaround shared was helpful to you.
 

For timely updates regarding the issue about Outlook not showing in the email preferences, I recommend contacting our live support team.

This thread is open for further inquiries you have.

Yes, they know of the issue, but no date of a fix.

FYI, you will most likely have to do this fix every morning because overnight QB will update back to the version that has this issue.

@Irene R can you provide us with any guidance when the issue will be resolved by Intuit Quickbooks?

I've tried to chat with support and not had any success other than answer the same question over and over - name, email, license and describe the issue!  It's very frustrating.

Hi there, Joe8888888.

I understand how important it is to get this resolved quickly.

At the moment, there isn’t a specific timeline for when this issue will be resolved. I recommend connecting with our live support team for the latest updates regarding the matter.

If you have any further QuickBooks-related questions, feel free to reply to this thread.

@jame_M

Is there a way to defer or prevent the updates for automatically installing for those users that are having this problem until Intuit Quickbooks releases a fix?

Probably not soon. I saw entries from 2024.

Not anytime soon. I saw entries from 2024 for the same issue. Ours just started last week. And not on all computers. weird

Hi there, @Joe8888888.

There isn’t a way to defer or prevent automatic updates from installing. Updates are applied to maintain performance, security, and compliance while our team works to deliver fixes as quickly as possible.

If you have any further questions or require additional assistance, please add a comment below.

@Raldwin_D 

I think we all understand the importance of updates, but sometimes an update breaks an important feature and it would be nice to be able to defer those updates until the issue is resolved.

If anyone on this thread is interested I recall doing something similar to this several years ago to stop the updates from happening automatically YMMV.

https://quickbooks.intuit.com/learn-support/en-us/other-questions/disable-auto-update-in-quickbooks-...