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Tori B
QuickBooks Team

Older Outlook Version Not Working in QB anymore

Thanks for taking the time to follow along with the thread, and sharing your concerns, @chertrich.

 

I hope you're doing well today. 

 

You're correct with your thinking. This usually signals an issue with Microsoft Office integration, needing updates, repairs, compatibility checks, or adjustments to Windows User Account Control (UAC) settings, often resolved by reinstalling Office/QuickBooks, or ensuring Excel is properly installed locally, not just networked

 

Let's try some troubleshooting steps to get this issue resolved. 

 

Step 1: Update QuickBooks Desktop

 

Ensure that you're using the latest update of QuickBooks. Try to export again after updating. 

 

Step 2: Check QuickBooks system requirements

 

Different versions of QuickBooks Desktop works with a particular version of Microsoft Office. If your Microsoft Office isn't compatible, then you'll need to upgrade. 

 

Step 3: Repair Microsoft Office

 

Go through the instructions on how to repair your Microsoft Office

 

If you're still not able to export your information, move to step 4. 

 

Step 4: Toggle Windows User Account Controls (UAC)

 

Toggle back and forth between off and on your Windows UAC settings. This will eliminate something from blocking the feature. 

 

  1. Go to the Windows Start menu.
  2. Enter "User Account Control Settings" into the search bar.
  3. Open User Account Control Settings by clicking it.
  4. Pick and move the slider to Never Notify.
  5. Press OK.
  6. Restart your computer.

 

If this doesn't work, let's move to step 5. 

 

Step 5: Reinstall QuickBooks

 

Uninstall and reinstall QuickBooks Desktop. If you still can't export a report, uninstall and reinstall Excel

 

If none of these steps work for you, I recommend reaching out to our Technical Support Team. This way, one of our agents can review your account in a secure environment and investigate this matter further.  

 

Please don't hesitate to let me know if you have any questions or concerns. I'm happy to lend a hand. Take care! 

chertrich
Level 1

Older Outlook Version Not Working in QB anymore

Thank you so much; I'll take a look at those suggestions

chertrich
Level 1

Older Outlook Version Not Working in QB anymore

Well I did the repair on my Microsoft applications as instructed chose the "online repair". I have Activation Required messages in all my office applications; and it will be disabled on 1/28/2026. However my Quickbooks send email to Outlook and my Reports exported to Excel works now. How about that?

chertrich
Level 1

Older Outlook Version Not Working in QB anymore

Well I did the repair on my Microsoft applications as instructed chose the "online repair". I have Activation Required messages in all my office applications; and it will be disabled on 1/28/2026. However my Quickbooks send email to Outlook and my Reports exported to Excel works now. How about that?

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