On login Quickbooks will occasionally freeze and show a grey screen indefinitely

graham5446 · ‎June 07, 2021

When I login to QuickBooks Desktop Pro 2021 in multi-user mode, I get this blank grey screen occasionally. The main quickbooks file is hosted on another Desktop and shared via our local wifi network.

Sometimes QuickBooks works fine and operates as intended. Other times I get this issue and can't get anywhere past logging in. Other times I log in and the program runs at a snails pace.

I'm not sure what's causing the issue as I am connected to the issue via Ethernet cable. I suspect it has something to do with the way the QuickBooks file is being stored and/or shared? I'm not sure. Please help.

Kristine Mae · ‎June 07, 2021

Let's get QuickBooks up and running, Graham5446.

This looks like a program-related issue. We have a few steps that you can try to fix it.

For the detailed steps, you can check this article: QuickBooks Desktop doesn't start or won't open.

Feel free to get back to this thread if you need more help. We're around to assist you. Take care!

View solution in original post

Kristine Mae · ‎June 07, 2021

Let's get QuickBooks up and running, Graham5446.

This looks like a program-related issue. We have a few steps that you can try to fix it.

For the detailed steps, you can check this article: QuickBooks Desktop doesn't start or won't open.

Feel free to get back to this thread if you need more help. We're around to assist you. Take care!

graham5446 · ‎June 09, 2021

Wow!!! I think it worked. Since running the tools from the QB tool hub application, it's been running pretty smoothly. I'm a little skeptical because it would work smoothly for short periods of time before as well but it has been consistent all day today so that's definitely an improvement.

I'll let you know if anything changes!

Thank you so much! This makes my life a lot easier.

graham5446 · ‎June 09, 2021

That did the trick!!! Thank you!!!

graham5446 · ‎June 10, 2021

Okay actually it's being slow again. Oof.

Charies_M · ‎June 10, 2021

Thanks for coming back, graham5446.

Let's try running the steps in this article again and see how it works: QuickBooks Desktop doesn't start or won't open.

If you continue experiencing slow system function, I recommend contacting our Customer Care Team. This way, you'll be notified whenever any updates about this matter are made available.

Here's how to reach them:

Open QuickBooks.
Select the Help menu, and then choose QuickBooks Desktop Help.
Click Contact Us.
Give a brief description of your issue, then select Let's talk.
Choose your preferred way to connect with us.

Let me know how things work out. I'll be right here to help if you need more help with QuickBooks. Take care.

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On login Quickbooks will occasionally freeze and show a grey screen indefinitely