Hi there, whereismyprofile.
If the issue persists, I'd suggest accessing your QuickBooks Online account via a private window. This helps us determine if there's an issue with the browser.
Here are the keyboard shortcuts:
- Safari: Command + Shift + N
- Google Chrome: CTRL + Shift + N
- Mozilla Firefox or Microsoft Edge: CTRL + Shift + P
Once logged in, print or email an invoice. If the details are now aligned, let's clear the browser's cache. This removes its stored files to ensure the program performs efficiently.
Aside from private browsing, you can also use other supported browsers. They'll provide the best and most secure experience with QuickBooks.
You also have the option to import your custom form style for invoices in QBO. For the detailed steps about importing this file, check out this link: Import custom form styles for invoices or estimates.
Customizing your invoice forms to reflect more of your business identity is easy with QBO. To get started, please head to this article: Customize invoices, estimates, and sales receipts in QuickBooks Online. This page will also guide you on how to upload a logo and reorder columns.
If you have more questions or need help with other concerns, please let me know in your reply below. I'd be happy to answer them. Take care!
