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lomontman
Level 3

Paper size for check printing

The 9.1 update to QB for Mac 2024 has broken check printing. I can no longer print on check size paper. The update refuses to allow check printing on any size paper other than letter. I called Intuit about this. Nothing has been fixed. There is absolutely no reason to REMOVE this functionality from the software. Not sure what to do about it since Intuit typically does not listen to their customers. Anybody have a work around? Or a way to get Intuit to listen?????

5 Comments 5
lomontman
Level 3

Paper size for check printing

And to now make matters CONSIDERABLY worse, this morning QBMac is crashing when I simply to try to print a check. I'm still running R8.1 in order to print checks onto check size paper, but this morning all of a sudden I can no longer do that. I deleted the app, copied from a backup and printed one check. But the next attempt to print a check QBMac crashed again. I'm a 25-year QB user but I am at wits end. I have to be able to print checks - Intuit is effectively removing that functionality from their software - it's insane. 

MitchMac
Level 4

Paper size for check printing

Hello @lomontman , a new update was just released (R9.2) that has the ability to print a single check using the envelope feeder (or custom paper size).  When printing, if you choose the option for one check on 1st page, it will allow you to choose custom paper sizing options now.

lomontman
Level 3

Paper size for check printing

Fantastic! Glad the engineers were able to fix this. Thanks for letting me know.

lomontman
Level 3

Paper size for check printing

Updated to 9.2. Does not fix problem. After successufully printing a check on check-size paper, QB crashes trying to print to a single check.

MitchMac
Level 4

Paper size for check printing

Did you send in the crash log by any chance?  I'm wondering if there's anything in there that might give an indication as to what caused the crash.

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