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ajenkn225
Level 1

Payroll/Billable Time

Good morning Community.

 

I am having a issue that seemingly can not be resolved with QB.  I have a client that has converted from QB Desktop to QBO Plus.  She also had the Payroll addition in desktop.  They used this function simply to track billable hours for clients and time spent on other admin functions (Attorney and staff).  Using an outside payroll source.   

 

Once the conversion was completed and Payroll added to the Online system - they are no longer able to set up staff as time tracker users only - they will be using QBO Payroll if they continue with QBO at all.   Since we can not set them up with time tracking capabilities they can not add billable time to client invoices.   They are not using QuickBooks Time.  I call and everyone wants to switch me over.   Looking to find someone senior in the Payroll area that can walk me through the fix.   

May lose a client over this.... 

 

Suggestions? 

6 Comments 6
JenoP
Moderator

Payroll/Billable Time

We'd really want to have this sorted out for you, ajenkn225.

 

There's an option to add a Time tracking-only user in QuickBooks Online.

 

This type of user can only enter timesheets for themselves and will only have access to timesheets and time reports. They can also select a customer and make the time entry billable when logging their work hours. It doesn't mean that you are required to use the QBO Payroll function or can't use a third-party payroll app to add a time tracking-only user. 

 

Follow these steps on how to add the user:

 

  1. Go to the Gear or Settings ⚙ icon and select Manage users.
  2. Click Add user.
  3. Select Time tracking only and click Next.
  4. Click the drop-down list and select the name of the employee, then click Next.
  5. Enter the user’s name and email address.
  6. Click Save.

 

Check out these articles for more details: 

 

 

Let me also share these articles for additional information and guidance: 

 

 

Please don't hesitate to reply to me or post new questions if you need more help while working in QuickBooks Online. We're open round the clock to make sure everything is sorted out. 

JenoP
Moderator

Payroll/Billable Time

Hi ajenkn225,

 

Hope you’re doing great. I wanted to see how everything is going about adding a time tracking-only user. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.

 

Looking forward to your reply. Have a pleasant day ahead!

ajenkn225
Level 1

Payroll/Billable Time

I have done all of that and the issue still is not resolved.   I believe it’s a multi level problem and I simply can not get anyone to listen to the full issue and work with me through it.  

ajenkn225
Level 1

Payroll/Billable Time

Issue still not resolved.   

Ryan_M
Moderator

Payroll/Billable Time

Hi @ajenkn225,

 

I'll help you out by pointing you in the right direction for support with your issue on QuickBooks Online (QBO). 

 

I understand that you've contacted our Technical Support before. Though in your case, it's best to speak with them again. They can investigate this specific issue you have, and provide you a resolution for it. 

 

Open this article for the steps: QuickBooks Online Support. Please take note of their hours of operation, so you know when they're available. 

 

Tap the Reply button and post a comment below if you have other questions about your QBO company. I'll  handle them for you. 

ajenkn225
Level 1

Payroll/Billable Time

Ryan,

 I have contacted them a total of seven times and it still isn’t resolved.   I will contact them with week and am also clear that I may lose a client based on the the inability to resolve their unique QuickBooks issues 

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