Payroll/Billable Time

We'd really want to have this sorted out for you, ajenkn225.

There's an option to add a Time tracking-only user in QuickBooks Online.

This type of user can only enter timesheets for themselves and will only have access to timesheets and time reports. They can also select a customer and make the time entry billable when logging their work hours. It doesn't mean that you are required to use the QBO Payroll function or can't use a third-party payroll app to add a time tracking-only user. 

Follow these steps on how to add the user:

1. Go to the Gear or Settings ⚙ icon and select Manage users.
2. Click Add user.
3. Select Time tracking only and click Next.
4. Click the drop-down list and select the name of the employee, then click Next.
5. Enter the user’s name and email address.
6. Click Save.

Check out these articles for more details: 

• Add and Manage Users in QuickBooks Online
• User Roles and Access Rights in QuickBooks Online

Let me also share these articles for additional information and guidance: 

• What to Expect When You Switch From QuickBooks Desktop to QuickBooks Online
• What To Do After Converting From QuickBooks Desktop for Windows or Mac to QuickBooks Online

Please don't hesitate to reply to me or post new questions if you need more help while working in QuickBooks Online. We're open round the clock to make sure everything is sorted out. 

Hi ajenkn225,

Hope you’re doing great. I wanted to see how everything is going about adding a time tracking-only user. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.

Looking forward to your reply. Have a pleasant day ahead!

I have done all of that and the issue still is not resolved.   I believe it’s a multi level problem and I simply can not get anyone to listen to the full issue and work with me through it.  

Issue still not resolved.   

Hi @ajenkn225,

I'll help you out by pointing you in the right direction for support with your issue on QuickBooks Online (QBO). 

I understand that you've contacted our Technical Support before. Though in your case, it's best to speak with them again. They can investigate this specific issue you have, and provide you a resolution for it. 

Open this article for the steps: QuickBooks Online Support. Please take note of their hours of operation, so you know when they're available. 

Tap the Reply button and post a comment below if you have other questions about your QBO company. I'll  handle them for you. 

Ryan,

 I have contacted them a total of seven times and it still isn’t resolved.   I will contact them with week and am also clear that I may lose a client based on the the inability to resolve their unique QuickBooks issues