Help has arrived, @AleumusaShinark. I'm here to point you in the right direction of support to fix your concern about purchase orders in QuickBooks Desktop.
At this time, we're receiving reports that other users are getting this issue as well. Rest assured that out product engineers are diligently working on a fix.
While they do, I suggest reaching out to our QuickBooks Desktop Support. This way, our engineers can add your account information to the list of affected users and attach your case to the ongoing investigation. Any progress will be communicated via email.
As a workaround, you'll want to toggle the Purchase Orders (PO) to modify the information. Here's how:
- Open the same PO, then add a new Item with no amount / QTY, then click on Save.
- From the same PO, delete the newly added line item.
- Go to Reports menu, go to Purchases.
- Then, select Open Purchase Orders. the closed PO should no longer show up on the report.
From there, closed PO should no longer show up on the report.
Also, you can reach us out from 6:00 AM to 6:00 PM on weekdays and from 6:00 AM until 3:00 PM on Saturdays. To ensure we address your concern on time, check out our support hours.
On top of that, you can read through this article to learn more about customizing reports base on your needs: Customizing reports in QBDT.
Please extend your patience while we're working on the permanent fix. Don't hesitate to drop me a line if you need other help with QuickBooks. Have a good one.
