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caleberko
Level 1

Point of Sale 19.0

I'm having several reoccurring issues happen seemingly at random with Quickbooks Point of Sale 19.0 We recently updated to 19.0 from 18.0 as QB is phasing out support for the payments functionality for 18.0 soon. 

 

Every now and then, POS will freeze and disconnect from the server (we have about 8 workstations actively running POS at any given time off a server). We had this issue with 18.0, but not near the repetitive frequency we're experiencing with 19.0. Shutting down all workstations and server and rebooting the server has generally fixed the problem, but other times we've had to wait it out. 

 

Just yesterday, we were unable to accept credit card payments on both of our retail floor workstations. Another store nearby us (that also runs QBPOS19.0) experienced a similar issue about the same time yesterday. 

 

Not sure if these issues are related at all, if others are experiencing similar problems, and/or what can be done to fix them. 

10 Comments 10
Charies_M
Moderator

Point of Sale 19.0

Help is here, caleberko.

 

Issues running the software can be fixed by performing a clean install of your QuickBooks Point of Sale. Before doing so, please take note of the following things to consider:

  • Secure a backup copy of your data file.
  • Have your QuickBooks Desktop Point of Sale download file or your installation CD.
  • Have your License and Product Numbers are available.
  • Sign in as Windows Administrator before performing the next steps.
  • The computers you will be working on are available to be restarted.

The first step is to uninstall QuickBooks Point of Sale. Below are the instructions on how to do it:

  1. On your keyboard, press Windows + R to open the Run window.
  2. Enter “Control Panel”, then select OK.
  3. Select Programs and Features.
    Note: If the Control Panel is in Category View, select Uninstall a Program.
  4. In the list of programs, select QuickBooks Desktop Point of Sale 18.0, then select Uninstall/Change.
  5. Follow the prompts to complete the process.

Next is to rename all Point of Sale folders. If you uninstalled from the server computer, copy the Point of Sale data folder and paste it to the Desktop. As a suggestion, add 'OLD' at the end of the folder name to prevent the software from recognizing the folder.

 

Folder locations

  • C:\Users\Public\Public Documents\Intuit\QuickBooks POS XX
  • C:\Program Files (x86)\Intuit\QuickBooks POS XX
  • C:\Program Files (x86)\Common Files\Intuit\Entitlement Client\v8
  • C:\ProgramData\Intuit\QuickBooks Desktop Point of Sale 18.0

Delete the QBPOSDBSrvUser Windows user

  1. Select Windows Start and select Control Panel.
  2. Select User Accounts and choose Manage another account.
  3. In the User Account Control window, select Continue.
  4. Select QBPOSDBSrvUser and select Delete the account.
  5. Confirm the folder has been deleted.
  6. Restart your computer.

Then, you can reinstall Point of Sale. This article will guide you on how to reinstall the program: Install QuickBooks Desktop Point of Sale.

 

Finally, you restore your company file by following the steps below:

  1. Open QuickBooks Point of Sale, create a new company file with the name you want to use.
  2. Restore the backup created.
  3. After the file is restored and you have verified it is the right set of data, verify you can close and reopen Point of Sale without errors, connect with other POS machines, and connect with QuickBooks Desktop (if applicable).
  4. Register QuickBooks Point of Sale again.

if the issue persists, I suggest contacting our QuickBooks Point of Sale Support Team. They're equipped with tools to securely look into your account and check the main cause of this. Please click this link to reach out to our support: Contact Point of Sale Support.

 

In case you have future questions about POS, check out this guide to learn more: QuickBooks Desktop Point of Sale User Guide.

.

Anything else you need help with can be answered here in the Community. Just let me know and I'd be happy to assist. Have a good one.

Charies_M
Moderator

Point of Sale 19.0

Hi, caleberko.

 

Hope you’re doing great. I wanted to see how everything is going about the POS freezing and getting disconnected with the server. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.

 

Looking forward to your reply. Have a pleasant day ahead!

caleberko
Level 1

Point of Sale 19.0

Hello,

 

Thank you for getting back to me with an answer; however, as we are actively running 8 workstations among others that sit idle for periods of time, this solution is just too much of a time commitment for me at this point. Since we weren't having this problem with Quickbooks 18.0, I wonder if this isn't just a problem with 19.0. As I said earlier, several other local businesses are also running 19.0 and are experiencing similar issues. 

haneylumber1
Level 3

Point of Sale 19.0

This is a long standing problem for us - and 18.0 seems to be the worst, we were hoping when we installed 19.0 it would be fixed, but it does not sound like it.  Our hired IT firm, can not find anything and even QB Tech's can't find anything - we just wish we never purchased QB POS and went in another direction.  Four years in we have invested a lot - at what point do you just throw in the towel??

Debbie

Retail Store running 7 stations six days a week - about 10.5 hrs per day.

Gregpeggyw
Level 3

Point of Sale 19.0

That many registers on POS must require a full time IT person. I can’t keep 4 computers working all the time. Credit card freezes, frozen and lost transactions, POS ‘pauses’, and the ‘host’ issue if you restart too many times and the IP address changes. 
wishing you the best of luck!

Gregpeggyw
Level 3

Point of Sale 19.0

A clean install on eight POSs….. do you how long that takes???

Thats one longggg shift…. Sorry for your loss….

but great suggestions!

PamZ
Returning Member

Point of Sale 19.0

I am having the exact same issue and I only have one workstation. At least four or five times in one day I have to force quit the program and reboot I again 

I have to say it’s very irritating because Intuit forced me to upgrade the software and now this one is very glitchy. So iIntuit, I would like to know what you’re going to do to fix it and how fast it can be fixed. This is really not OK. I don’t have time to keep stepping away from my clients to fix your software.

PamZ
Returning Member

Point of Sale 19.0

Are you kidding? I’m not doing all that. Your software should just work. That list is ridiculous and I am not a techie.

You should either send one of your people out here to do all that and fix your mistakes or something like getting in remotely to do all that. 

PamZ
Returning Member

Point of Sale 19.0

Amen!!!  I completely agree. This is Intuit’s problem to fix. We’ve already paid them hundreds of dollars for software they forced us to upgrade to and it doesn’t work. Why should we spend anymore time on it?

 

DebSheenD
QuickBooks Team

Point of Sale 19.0

Hello, PamZ.


I understand that you wanted to get this fix. I'll help and point you in the right direction for support with this issue.

I checked and found an investigation about the unresponsive behavior of QuickBooks POS. With that said, I suggest contacting our Technical Support team for assistance. They can pull up your account within a secure environment and include you on the list of our affected users. This way, you'll receive an email notification as soon as an update is available. 

For now, you'll need to make sure to QuickBooks POS is updated to the latest release and check if POS meets the system requirement. It helps the complete steps on how to fix issues when opening the program.

Let me know in the comments below if you have other questions in accessing QuickBooks Point of Sale. I'll be sure to get back to you. Enjoy the rest of the day!

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