I'm having several reoccurring issues happen seemingly at random with Quickbooks Point of Sale 19.0 We recently updated to 19.0 from 18.0 as QB is phasing out support for the payments functionality for 18.0 soon.
Every now and then, POS will freeze and disconnect from the server (we have about 8 workstations actively running POS at any given time off a server). We had this issue with 18.0, but not near the repetitive frequency we're experiencing with 19.0. Shutting down all workstations and server and rebooting the server has generally fixed the problem, but other times we've had to wait it out.
Just yesterday, we were unable to accept credit card payments on both of our retail floor workstations. Another store nearby us (that also runs QBPOS19.0) experienced a similar issue about the same time yesterday.
Not sure if these issues are related at all, if others are experiencing similar problems, and/or what can be done to fix them.
Help is here, caleberko.
Issues running the software can be fixed by performing a clean install of your QuickBooks Point of Sale. Before doing so, please take note of the following things to consider:
The first step is to uninstall QuickBooks Point of Sale. Below are the instructions on how to do it:
Next is to rename all Point of Sale folders. If you uninstalled from the server computer, copy the Point of Sale data folder and paste it to the Desktop. As a suggestion, add 'OLD' at the end of the folder name to prevent the software from recognizing the folder.
Delete the QBPOSDBSrvUser Windows user
Then, you can reinstall Point of Sale. This article will guide you on how to reinstall the program: Install QuickBooks Desktop Point of Sale.
Finally, you restore your company file by following the steps below:
if the issue persists, I suggest contacting our QuickBooks Point of Sale Support Team. They're equipped with tools to securely look into your account and check the main cause of this. Please click this link to reach out to our support: Contact Point of Sale Support.
In case you have future questions about POS, check out this guide to learn more: QuickBooks Desktop Point of Sale User Guide.
Anything else you need help with can be answered here in the Community. Just let me know and I'd be happy to assist. Have a good one.
Hope you’re doing great. I wanted to see how everything is going about the POS freezing and getting disconnected with the server. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.
Looking forward to your reply. Have a pleasant day ahead!
Thank you for getting back to me with an answer; however, as we are actively running 8 workstations among others that sit idle for periods of time, this solution is just too much of a time commitment for me at this point. Since we weren't having this problem with Quickbooks 18.0, I wonder if this isn't just a problem with 19.0. As I said earlier, several other local businesses are also running 19.0 and are experiencing similar issues.
This is a long standing problem for us - and 18.0 seems to be the worst, we were hoping when we installed 19.0 it would be fixed, but it does not sound like it. Our hired IT firm, can not find anything and even QB Tech's can't find anything - we just wish we never purchased QB POS and went in another direction. Four years in we have invested a lot - at what point do you just throw in the towel??
Retail Store running 7 stations six days a week - about 10.5 hrs per day.
That many registers on POS must require a full time IT person. I can’t keep 4 computers working all the time. Credit card freezes, frozen and lost transactions, POS ‘pauses’, and the ‘host’ issue if you restart too many times and the IP address changes.
wishing you the best of luck!
I am having the exact same issue and I only have one workstation. At least four or five times in one day I have to force quit the program and reboot I again
I have to say it’s very irritating because Intuit forced me to upgrade the software and now this one is very glitchy. So iIntuit, I would like to know what you’re going to do to fix it and how fast it can be fixed. This is really not OK. I don’t have time to keep stepping away from my clients to fix your software.
Are you kidding? I’m not doing all that. Your software should just work. That list is ridiculous and I am not a techie.
You should either send one of your people out here to do all that and fix your mistakes or something like getting in remotely to do all that.
Amen!!! I completely agree. This is Intuit’s problem to fix. We’ve already paid them hundreds of dollars for software they forced us to upgrade to and it doesn’t work. Why should we spend anymore time on it?
I understand that you wanted to get this fix. I'll help and point you in the right direction for support with this issue.
I checked and found an investigation about the unresponsive behavior of QuickBooks POS. With that said, I suggest contacting our Technical Support team for assistance. They can pull up your account within a secure environment and include you on the list of our affected users. This way, you'll receive an email notification as soon as an update is available.
For now, you'll need to make sure to QuickBooks POS is updated to the latest release and check if POS meets the system requirement. It helps the complete steps on how to fix issues when opening the program.
Let me know in the comments below if you have other questions in accessing QuickBooks Point of Sale. I'll be sure to get back to you. Enjoy the rest of the day!