Point of Sale 19.0

Help is here, caleberko.

Issues running the software can be fixed by performing a clean install of your QuickBooks Point of Sale. Before doing so, please take note of the following things to consider:

• Secure a backup copy of your data file.
• Have your QuickBooks Desktop Point of Sale download file or your installation CD.
• Have your License and Product Numbers are available.
• Sign in as Windows Administrator before performing the next steps.
• The computers you will be working on are available to be restarted.

The first step is to uninstall QuickBooks Point of Sale. Below are the instructions on how to do it:

1. On your keyboard, press Windows + R to open the Run window.
2. Enter “Control Panel”, then select OK.
3. Select Programs and Features.
   Note: If the Control Panel is in Category View, select Uninstall a Program.
4. In the list of programs, select QuickBooks Desktop Point of Sale 18.0, then select Uninstall/Change.
5. Follow the prompts to complete the process.

Next is to rename all Point of Sale folders. If you uninstalled from the server computer, copy the Point of Sale data folder and paste it to the Desktop. As a suggestion, add 'OLD' at the end of the folder name to prevent the software from recognizing the folder.

Folder locations

• C:\Users\Public\Public Documents\Intuit\QuickBooks POS XX
• C:\Program Files (x86)\Intuit\QuickBooks POS XX
• C:\Program Files (x86)\Common Files\Intuit\Entitlement Client\v8
• C:\ProgramData\Intuit\QuickBooks Desktop Point of Sale 18.0

Delete the QBPOSDBSrvUser Windows user

1. Select Windows Start and select Control Panel.
2. Select User Accounts and choose Manage another account.
3. In the User Account Control window, select Continue.
4. Select QBPOSDBSrvUser and select Delete the account.
5. Confirm the folder has been deleted.
6. Restart your computer.

Then, you can reinstall Point of Sale. 

Finally, you restore your company file by following the steps below:

1. Open QuickBooks Point of Sale, create a new company file with the name you want to use.
2. Restore the backup created.
3. After the file is restored and you have verified it is the right set of data, verify you can close and reopen Point of Sale without errors, connect with other POS machines, and connect with QuickBooks Desktop (if applicable).
4. Register QuickBooks Point of Sale again.

If the issue persists, I suggest contacting our QuickBooks Point of Sale Support Team. They're equipped with tools to securely look into your account and check the main cause of this. Please click this link to reach out to our support: Contact Point of Sale Support.

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Anything else you need help with can be answered here in the Community. Just let me know and I'd be happy to assist. Have a good one.

Hi, caleberko.

Hope you’re doing great. I wanted to see how everything is going about the POS freezing and getting disconnected with the server. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.

Looking forward to your reply. Have a pleasant day ahead!

Hello,

Thank you for getting back to me with an answer; however, as we are actively running 8 workstations among others that sit idle for periods of time, this solution is just too much of a time commitment for me at this point. Since we weren't having this problem with Quickbooks 18.0, I wonder if this isn't just a problem with 19.0. As I said earlier, several other local businesses are also running 19.0 and are experiencing similar issues. 

This is a long standing problem for us - and 18.0 seems to be the worst, we were hoping when we installed 19.0 it would be fixed, but it does not sound like it.  Our hired IT firm, can not find anything and even QB Tech's can't find anything - we just wish we never purchased QB POS and went in another direction.  Four years in we have invested a lot - at what point do you just throw in the towel??

Debbie

Retail Store running 7 stations six days a week - about 10.5 hrs per day.

That many registers on POS must require a full time IT person. I can’t keep 4 computers working all the time. Credit card freezes, frozen and lost transactions, POS ‘pauses’, and the ‘host’ issue if you restart too many times and the IP address changes. 
wishing you the best of luck!

A clean install on eight POSs….. do you how long that takes???

Thats one longggg shift…. Sorry for your loss….

but great suggestions!

I am having the exact same issue and I only have one workstation. At least four or five times in one day I have to force quit the program and reboot I again 

I have to say it’s very irritating because Intuit forced me to upgrade the software and now this one is very glitchy. So iIntuit, I would like to know what you’re going to do to fix it and how fast it can be fixed. This is really not OK. I don’t have time to keep stepping away from my clients to fix your software.

Are you kidding? I’m not doing all that. Your software should just work. That list is ridiculous and I am not a techie.

You should either send one of your people out here to do all that and fix your mistakes or something like getting in remotely to do all that. 

Amen!!!  I completely agree. This is Intuit’s problem to fix. We’ve already paid them hundreds of dollars for software they forced us to upgrade to and it doesn’t work. Why should we spend anymore time on it?

Hello, PamZ.

I understand that you wanted to get this fix. I'll help and point you in the right direction for support with this issue.

I checked and found an investigation about the unresponsive behavior of QuickBooks POS. With that said, I suggest contacting our Technical Support team for assistance. They can pull up your account within a secure environment and include you on the list of our affected users. This way, you'll receive an email notification as soon as an update is available. 

For now, you'll need to make sure to QuickBooks POS is updated to the latest release and check if POS meets the system requirement. It helps the complete steps on how to fix issues when opening the program.

Let me know in the comments below if you have other questions in accessing QuickBooks Point of Sale. I'll be sure to get back to you. Enjoy the rest of the day!

We also have 8 workstations running POS v19 which we had to upgrade and are running multistore. We upgraded in August 2021. For the past few weeks, when we login, it starts to load and then crashes. It says we can send an error message but it will not let us. We then need to restart the server computer to get it to operate. We have talked to the technical support people and they just blame it on the firewall. Well the firewall is not the problem, it has been disabled. I have also run the connectivity tool and no problems are found. Our IT consultant cannot find any problems. He has looked at the server log and it does not show any problems with POS. I just want to say to the other POS users I agree with you and intuit needs to find solutions to this problem. We too have had the IP address problem when it can't find the company file and all the other problems you have noted. There support service is not very good. It would be great if we could form a group and share more information especially users with multistore. I will post a picture next time to show it Tempe, Arizona. 

Hi there, @suehdiaz. I want to ensure you'll be able to access your QuickBooks Point of Sale smoothly and get your work done.

To fix this, you can run the Verify Data tool to check for any integrity issues. Let me guide you how:

1. Click the Help menu and select Debug.
2. Then, choose Verify Data.
3. Once completes, check the validation window to verify any issues.
4. Close the message window if there are no errors found and validation is successful.
5. If an error message is returned, I'd recommend running the Clean Up Company Data utility. This will repair transactions and lists damage in your file.

QuickBooks has a compilation of helpful articles that can be useful to guide you in performing your tasks. To start browsing, please visit our QuickBooks self-help page for POS. 

Feel free to add a comment below if you have any other concerns about accessing your QB POS. I'd be glad to assist you further. 

Hello, I tried to go to the Debug option under the Help tab but it does not exist. 

Attached is a picture of the Help tab options.

Thanks for following up with the Community, suehdiaz.
 

Since Point of Sale doesn't have a Verify Data utility, you can utilize the troubleshooting steps detailed in Charies_M's post to perform a clean install of your software.
 

If you continue experiencing problems with the program crashing and displaying error messages after finishing my colleague's steps, I'd recommend getting in touch with our Customer Care team to notify them of what's going on. There's currently an ongoing investigation about such issues in Point of Sale and by contacting them, they'll be able to add your account to our list of affected users. This ensures you'll receive email notifications about any updates relating to the case.
 

You can get in touch with them through our live chat link. Be sure to review their support hours so you'll know when agents are available.
 

I'll be here to help if there's any questions. Have a wonderful day!

Okay so your solutions is to reinstall POS on all of our workstations. As other people have commented, we have 8 workstations. This solution is not acceptable. We spent thousands of dollars for this program that we were forced to upgrade too. You need to fix the problem. 

This program keep freezing and has become frustrating to me and my customers. I am tired of reinstalling the program and rebooting by server and pos work stations.  Is there any solution to this problem which seem to have been going on for a while.  This program cost too much for me to be having so much issues.

Thank you for visiting the QuickBooks Community again, STonge. 

I can see how important to utilize the POS without any unusual behavior. I also appreciate you for performing some steps to resolve the issue of keeping the program freezing. With this, let me point you to the right support team to assist you with this matter so you can get back on track.

Reinstalling the program can usually fix the freeze issue. Since the problem continues to occur, I suggest contacting our QuickBooks Support Team. They have the tools to pull up your account to investigate the cause of why the program keeps freezing. You can follow the link shared above on how to reach them or click this link to start connected with our chat support.

Please know that you're always welcome to comment below if you have other concerns or follow-up inquiries about QuickBooks POS. I'm always here to help, STonge. Have a great day!