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momatt
Level 2

Pop Up Annoying Messages

I have checked the box "Turn off pop up messages for products and services" in my Preferences but I keep getting them.  very annoying to have to keep me sold to, especially given the new pricing for the product.   Any suggestions?

2 Comments 2
FishingForAnswers
Level 10

Pop Up Annoying Messages

@momatt  If you are referring to their lovely Discovery Hub, that is not optional in any way I have found, and boy, have I spent enough time looking.

KimberlyS
QuickBooks Team

Pop Up Annoying Messages

We appreciate you taking the time to adjust your preferences to avoid those pop-up messages, momatt. QuickBooks Tool Hub offers targeted features to resolve these issues, ensuring you can navigate QuickBooks Desktop (QBDT) seamlessly. I’ll help you navigate the options so we can fix this quickly and efficiently.

 

After disabling the Turn off pop-up messages for products and services, note that you'll need to restart your QBDT application for it to take effect. Also, please keep the application updated to the latest release, as it helps maintain the reliability and efficiency of your accounting system.

 

If the same behavior persists, let's utilize the QuickBooks Tool Hub. It specializes in correcting common software issues and errors involving company files.

 

Here's how to download and install the utility tool:

 

  1. Close QuickBooks
  2. Download the latest version (1.6.0.8) of the QuickBooks Tool Hub and save the file to a convenient location where you can easily access it.
  3. Access the file, which should be QuickBooksToolHub.exe.
  4. Install it. Follow the onscreen instructions and agree to the terms and conditions presented.
  5. Once the installation is done, open the tool hub by double-clicking the icon on your Windows desktop.

 

After that, proceed to these steps to run a quick repair on your program:

 

  1. Choose Company File Issues in the tool hub.
  2. Select Quick Fix my file or the QuickBooks File Doctor.
  3. Start QuickBooks Desktop and open your company file.

 

For more information on the various tools you can utilize to fix specific issues with your application, refer to this article: Fix common problems and errors with the QuickBooks Desktop Tool Hub.

 

Moreover, you can delve into the Preferences menu to customize your home screen display or adjust settings for vendor and customer transactions, reports, and more.

 

Please respond to this thread if you have any additional inquiries or require further help with pop-up messages or navigating QuickBooks Desktop. We'll always be right here to provide the assistance and resources you need.

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