Thanks for sharing your concern with us, @whs37.
To shed some insights, Price Levels/Price Rules can be accessible on both singleuser and multi-user mode. See this link to learn more: Features available and tasks you can perform in single or multi-user mode
If the same prompt happens, we need to forward you over to our technical team so they can help you out with your price list. You may request for a viewing session of needed to help them sort out the problem. Use these steps to contact us:
- Open QuickBooks and click the Help menu.
- Select QuickBooks Desktop Help.
- On the pop-up screen select Contact us.

- Click the Search for Something else button then type your concern in the Ask us anything box.
- Hit Search then scroll down to get your contact options.
Refer to this article to learn more about our contact options and support availability: Contact QuickBooks Desktop support
I want to make sure you're taken care of, please come back here anytime for other concerns. I'll be right here if you need other help with QuickBooks. Have a good one.