Ok, not sure what to do about that. I'll ask someone to pull the crash log and have a look.

We are working on the keychain switching issue. 

@IntuitBrooks I'll continue to keep an eye on things and if I can track down the cause, I'll let you know. So far as long as I log in first, I've not had it crash.

Good to hear about the keychain work. Hopefully that won't take too long and that'll make the having to log back in super easy and no big deal.

Thanks!

Intuit does not give a cr ap about its users.  It did at one time not anymore.  They only care about executive compensation and increasing shareholder value.  A publicly traded company CANNOT put its customers first.  A publicly traded company can only put its executives and shareholders first ---- that is the only reason publicly traded companies exist.  Intuit has gotten so greedy.  There is not a single feature that has actually improved bookkeeping, accounting, or taxation in their software.  Two plus two still equals two.  Intuit went to a cloud solution to track and mine customer data, hold customer hostage, and take away customer ability to be in control of their software.  Funny that Intuit is on a mission to make desktop obsolete so they can push all their customers to the cloud.  Intuit is such a horrible company now! They will not even let you post the word s h i t t y.  

Look at that! Another 17% increase in price no more than 8 months after the last one! Its mostly that QB is a necessary evil and knows most companies and transitions are difficult, so let's bilk them for as much money and as little deliverable as possible

My favorite part is how no matter what you type another "helper" is just goin to respond with more links to more pages you've already been to lol.  Intuits out here releasing new versions of Quickbooks like bookkeeping is some rapidly evolving beast whose changes need to be accommodated.

@IntuitBrooks So I took the official release, and I'm still having problems with it locking up on a backup. Really bad timing!!! I try to back up frequently, even set up a keyboard shortcut. I try to back up every few transactions. Sometimes I get in a rhythm and forget to backup and go for a dozen or so transactions and then remember to backup. Of course it's usually in this case when it just locks up the app on the backup, I have to force quit, and then I loose everything once again. It's very annoying to keep losing work like this. I'm once again having to waste time trying to recover from the crash which takes longer than the first time through because you have to figure out what was done and what wasn't. Pretty much every other mac app is continuously saving via journaling. Don't care if it's this approach or something else, but this constantly losing work is horrible especially for what we pay!!!

I can't send crash logs since it just hangs, no ability to send the logs. If there is anything you want me to try to do for you to help find it let me know, otherwise just please find some testers that know how to test and fix this.

Private Message me and I'll reply with something that I hope will help. This thread is too long already and we may have some back and forth.

@IntuitBrooks 

As I know, Moderator has disabled the Private Message feature since last year.

Ah... ok, too bad.

@dunwoodysteve  email us with the address you were given previously and I'll respond. In the reply tell them to forward it to me using my user name here.  Thanks!

We are having the same issue! We have no need for QBO, a monthly service that is criminally expensive for SaaS that relies on work arounds and requires hours of clean up because 3 people are entering the same thing two times. So we've stuck to QBD - all has been well, and I've been willing to suffer the lack of Google-able help resources because the price was right. Now, they charge an insane amount, push "updates", and completely wreck software that was functioning just fine. We pay an obscene amount annually for software that does not work. Calling "tech support" at the number they LOVE to spam reply to these posts, results in a 4 hour troubleshooting session with what seem like people that have either never used QuickBooks, or do not listen to what the problem is - they continue down a list of "what to do if..." for App connected card readers for QBO. I'm paying more for software that works properly less than half the time AND support that cannot help the issue we are experiencing. 

I've been a loyal QB user (even a ProAdvisor for QBO at one point) for years, but I'm shopping for different software now. I've had enough - they know it's their "updates" that are causing the issues, but continue to have you power cycle, unplug/replug, "your card reader may be out of date", etc.... it's ridiculous. I'm over it. 

@emleedee 

Do you need to run any add-ons? e.g QB Payroll, QB Payment

Intuit is such a slimy and greedy company and needs to be broken up.

Less than 10 years ago, you used to be able to buy QuickBooks Desktop for ~$300 and use it for 3 years. Now it's basically a subscription costing $600+ per year. The last 3 or 4 years it's gone up almost $200 per year. This is to motivate you to move to QuickBooks Online-- which costs $600-$1200 per year per company. With QuickBooks Desktop you could track multiple companies with a single purchase-- useful if you had an LLC for holding property and another for running the business.

They also lobby the government to keep tax laws complicated so people can't file their taxes themselves and need software to do it for them. Just really sick and greedy stuff.

@farmersonly 

Do you need to run any add-ons? Payroll, Merchant Service

I wish Quickbooks would provide a list of added features, improved usability to justify their price raising.  At the end of the year, I am switching as I cannot justify these continual rate hikes for software that is "decent" at best.

@pbokm9606 

Which QB Desktop edition do have? Pro or Premier?

Do you need to run payroll?

Try exploring Drake Software - the Accounting version (including accounting & Payroll). The annual charge is $795 with unlimited different companies and I think they are giving $100 off for new clients.

Thanks, I'll look into it.