Printing Purchase Orders with updated contact info

Hi there, KAO2411. I'm here to lend a hand in printing your purchase order.

 A data integrity issue could be the reason the updated contact information is not showing on the newly created Purchase order. To resolve this, let's run the  Verify Rebuild Data tool that helps identify and repair data issues within your company file. But before doing so, ensure you update QuickBooks Desktop to the latest release.

To verify and rebuild your data, here's what you'll need to do:

1. Click the File menu at the top.
2. Go to Utilities, then choose Verify Data.
3. If QuickBooks detected no problems, there's no further action needed. If you receive a message, "Your data has lost integrity", the file is damaged. Just continue to Rebuild Data to correct the problem.
4. When you Rebuild Data, you'll receive a message to back up your company file, just click OK. The utility starts as soon as the backup is finished.
5. Click OK when you get the message "Rebuild has completed".
6. Run Verify Data again to check for remaining data damage.

For more details about the Verify/Rebuild process, check this article: Verify and Rebuild Data in QuickBooks Desktop.

Once done, check to see if everything is working now. 

For future reference, you can read through these articles to learn more about the workflows for tracking your income and expense transactions:

• Get started with customer transaction workflows in QuickBooks Desktop
• Accounts Payable workflows in QuickBooks Desktop

If there's anything else you need help with, let me know by commenting below. I'm always here to help. Have a great day!

Hi. I tried your suggestion but it didn't work. 

I can share some information that can help you with printing your purchase orders, KAO2411.

Since the troubleshooting steps provided by MirriamM above didn't work, I suggest reaching out to our Customer Support team. They can isolate the problems you're having in a safe and secure environment and help you resolve them.

Follow the steps below on how to reach them:

1. From your QuickBooks Desktop account, click the Help menu at the top.
2. Select QuickBooks Desktop Help.
3. Provide some information about this concern in the search box.
4. Click the Contact Us link at the bottom of the window.
5. You'll now be provided with a few support options.
6. Select Get a call to arrange a callback from a support agent. Or Start a chat to chat with them directly.

You can check this article for more information about the different types of support we offer and their availability: Contact QuickBooks Desktop support.

From here, you can now receive inventory with or without a bill after you record a purchase order.

Let me know if you need further help with your purchase order or anything else. I'm always glad to help in any way I can. Have a great rest of the day!

@KAO2411,

The address showing on a PO is the Ship From address of the vendor.

Is that the one you updated?

On the PO in QB, does the VENDOR field have the correct info?

Another suggestion:

In the PO template settings go to Additional Customization, uncheck the Vendor field under the Print column, then check it again, then see what happens.

Let me know if any of these help.

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Hi..these didn't help either. 

It's the Full name field for the Vendor which isn't changing when I print. The vendor info is updated properly. 

When I check the PO template, "Contact" field is not an option for either screen or print, but it is printed on the actual PO but not updating. 

@KAO2411,

The Full Name fields are not showing on the PO template.

In the Layout Designer locate the field showing the wrong info and check the Properties to find out which field is populating it.

I wish you didn't have to go through all these hurdles with printing your vendor information in your purchase orders, @KAO2411. Let me share an alternative to fix this issue in QuickBooks Desktop (QBDT).

To sort this out, I suggest manually updating the vendor's full name in the purchase order transaction. Then, you can tap Yes to the prompt message, so all of your transactions related to that vendor will be updated. See the screenshot below for your visual reference:

However, if the issue persists after performing the steps above, I recommend reaching out to our Technical Support Team. They have the tools to securely look into your account and can do further investigation into this behavior.

Furthermore, you can check out this article to personalize the ready-made reports that outline the current state of spending and accounts payable for your business: Customize vendor reports.

I'm always around and ready to help if you have more questions about managing your vendor transactions in QBO. I'll be here to lend a helping hand.