Printing vendor "Payment Receipt" has missing columns of information.

Good afternoon, @dina t. 

I want to ensure we get your vendor payment receipts back in order so that you can get back to business. 

Before we begin, I wanted to see what troubleshooting steps support tried while you were talking with them. This way, we can make sure we move forward and resolve this issue as quickly as possible. 

While I await your response, I wanted to go through some different troubleshooting steps with you. This way, we can make sure we have the basics down. 

First, let's try using an incognito/private browser. When using an incognito/private browser, it doesn't have any cache or cookies stored that could corrupt the data, which can cause missing details on the receipts. You can use the steps I've included below for all supported browsers to open in incognito/private mode. 

Here are the keyboard shortcuts to open: 

• Google Chrome: press Ctrl+Shift+N 
• Mozilla Firefox: press Ctrl+Shift+P 
• Internet Explorer: press Ctrl+Shift+P 
• Safari: press Command+Shift+N

If it works fine with a private browser, I suggest clearing your browser's cache to start fresh. The next time you log in to QBO, your browser will download fresh copies of everything you see on each page. Any cache-related issues should be cleared up. 

The next step I'd like to try would be to use a different web browser. Sometimes QuickBooks will perform better in certain browsers, more than others. This will depend on your operating system, updates made to it, etc. 

We can also try printing the receipts while connected to a different wifi network, using a different device, or you can use our intuit fix it tool. 

I'll be sure to keep an eye out for your reply and look forward to chatting with you soon. Have a good one! 

Tried both things, doesn't help.

The issue is this, I use QB online as an accountant with 2 companies that I manage. One company printing is not an issue, the other it is. 

Thanks for getting back to me, @dina t. 

Since none of the steps I've provided above are working for you, I recommend contacting our Technical Support Team. This way, an agent can investigate this matter further. Then, if needed, the agent can escalate this concern to our Engineering Team. 

You can use the link I've included below to connect with an agent directly. 

• QuickBooks Online Technical Support

Please let me know if you have any other questions or concerns. Take care! 

I already did, twice. They say  we cannot transfer you. 

Thanks for following up with the Community, dina t.

I'd recommend continuing to get in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research, and create an investigation ticket if necessary.

They can be reached while you're signed in.

Here's how:

1. Use the Help (?) icon.
   
2. Click Contact Us.
   
3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
   
4. Select Start messaging or Get a call.
   

Be sure to review their support hours so you'll know when agents are available.

I'll be here to help if there's any questions. Have a wonderful day!