Problem sending an email from Quickbooks Enterprise 2020 to Outlook. It no longer opens a compose windows but rather just sends it right out.

amn0270 · ‎April 05, 2022

When setting email to send from Outlook rather than Webmail in QB it sort of works but have two issues. It used to be that when you set QB to send its emails thru Outlook it would open a Outlook compose window and populate it with the attachment and related info in the body. You could then edit or change the info before actually sending it. But whats happening now is when you go to send something from QB it no longer opens a compose windows but rather it just immediately sends it out and the sent message appears in the Sent folder in Outlook which would be ok except...which brings me to my other problems.

It is not sending it out thru the default email account designated in Outlook but rather one the other email accounts set up in there. In the past when doing QB email thru Outlook it would always go via whatever email address was the default email Outlook and since it used to open a compose window you had an option to change the From address to any other account you had in Outlook before sending it but of course I can't even do that since it no longer opens a compose window.

Honestly I'd much rather it always open a Outlook compose window so I could select which account I want to send it on but if it would at least just send out on the the account in Outlook thats set as the default email address I would settle for that. Any ideas?

Candice C · ‎April 05, 2022

Good afternoon, @amn0270.

Thanks for coming to the Community with your question about Outlook. Let's work together to get this resolved.

To clarify, do you have Outlook setup to use Outlook directly or is it setup using webmail? This will help narrow down the root of the problem.

In the meantime, you can review this guide that could help the issue in the future: Fix Outlook.

Once, I've gathered that information I'll be able to determine the best solution for your business. I'll be back around shortly to check in with you!

amn0270 · ‎April 05, 2022

It is set up to use Outlook directly, not the webmail.

Mark_R · ‎April 05, 2022

Welcome back, @amn0270.

Currently, we have received reported issues about sending emails using Outlook in QuickBooks Desktop. Rest assured our product engineers are diligently working on a fix.

To ensure you'll get an update about the resolution status, I recommend contacting our QuickBooks Support Team. This way, they can add your company to the list of affected users and provide this investigation number for easy tracking: INV-68158. To reach them, you can follow the steps below:

Open your QuickBooks Desktop.
Go to the Help menu and select QuickBooks Desktop Help.
Click Contact Us.
Write your concerns in the description box, then select Continue.
Select which one of the support options you'd like to use.

If the issue gets fixed by our product engineers and still got the same result, you can check out this article to learn how to fix it: How to fix "Error: QuickBooks is unable to send your email to Outlook."

Our doors are always open to help you again if you have any other concerns or follow-up questions about sending emails on QuickBooks Desktop. Wishing you all the best, @amn0270.

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Problem sending an email from Quickbooks Enterprise 2020 to Outlook. It no longer opens a compose windows but rather just sends it right out.