Profit and Loss

Hello, SadieDee. 

In QuickBooks, If you generate a Profit and loss statement (P&L), this report will be relevant based on the reporting period and accounting method.   

Only paid transactions will be displayed if you use the Cash method. However, if the Accrual method is used, all transactions will be displayed, regardless of whether they were paid or not. Just make sure the date filter is also correct. 
  

To see additional information on how you can customize various reports and focus on the details that you want to view, you can click on this article: Customize reports in QuickBooks Online.

Just in case you want to memorize your current customized report, feel free to check out this article for the detailed steps and details: Memorize reports in QuickBooks Online. 

You can also check out this article that lists all available reports on each QBO subscription: Reports included in your QuickBooks Online subscription. 

Let me know if there are other details you need to see in the report. I'll be happy to assist you again. Have a nice day!

Thanks but did not answer my question 

What affected the change from $390k to $253k?

Where can I look or what report can I run to see what changes were made?

I appreciate you for getting back to us, SadieDee.

I'm here to dig deeper into why the Profit and loss report shows a different amount.

The dates and the reporting method can affect how the system display the data on the report. Since you filtered the same dates, you may have selected a different accounting method when running the said report today. Thus, it has a difference of $136,780.55.

If the accounting method is correct, let's run the Profit and loss report again through an incognito window. You may be experiencing some browser-related issues. You can use these keyboard keys to open one:

• For Google Chrome browser: Ctrl + Shift + N
• For Mozilla Firefox browser: Ctrl + Shift + P
• For Safari browser: Command + Option + P

If the data is correct, you can go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. The overtime collection of data can create corruption, however, removing this should fix the issue. You can also use other supported, up-to-date browsers to roll out the possibility of a browser-related issue.

I've added this reference for more information about Accrual and Cash basis: Cash vs. Accrual Accounting.

Keep me posted if you still have other concerns. I'll be around to guide you with.

Thank Adrian.

That did not answer my question.

How can I restore the PL back to 02-16-23?

Hi there, SadieDee. 

I'm here to share information into why profit and loss report in your income shows a big difference. 

We can review the Audit Log in your QuickBooks to show the history and changes made to your account. It'll help determine if someone made an update or changes on your transaction resulting in a big difference to your income.

Here's how:

1. Go to the Gear icon.
2. Click on Audit Log under Tools.
3. From the Filter dropdown menu, select the appropriate user, date, and event(s).
4. Select Apply.

To learn more about the Audit log feature, check out these articles: 

• How to view transaction changes in the audit history
• Use the audit log to re-enter deleted transactions

Keep me posted if you need a hand with running your financial reports or any QBO related. I'm always here to help. Take care always. 

Thanks Leizy.- 

I spent 3 hours last evening combing thru the Audit Log and did not find the change of income from $360K on 02-16-23 to $253K today's date.

Very strange and mystery!

I can imagine the hurdle you've been through to resolve this problem, @SadieDee. I'll make it up to you by ensuring you get the best help available so this gets sorted out immediately.

To address this issue right away, I recommend contacting our Technical Support Team if you haven't already. They have the proper tools to look into your account and perform a screen-sharing session to investigate your Profit and Loss report discrepancy in QBO. Follow the steps below to get in touch with them:

1. Log in to your QuickBooks Online account.
2. Click the ? Help button at the top right corner.
3. Go to the Search tab, then select Contact Us.
4. Enter a brief discussion about your concern, then click Continue.
5. Choose a way to connect with us.

Please check out our support hours to ensure we can address your concerns promptly.

Additionally, you can check out this article to learn more about how to focus on the details that matter most when you pull up reports in QBO: Customize reports in QuickBooks Online.

I'm always around to lend a hand if you need more help managing reports in QBO. I’ll be around, ready to back you up. Stay safe!

Hi Kevin, QBO called last evening and held the phone for 10 minutes on mute then hung up.

Hello there, Sadie. I understand how critical it is to be able to run reports in QuickBooks Online without difficulty. Let me direct you to the appropriate team to ensure we get the right solution.

It isn't the experience we want you to have, Sadie. I suggest contacting our Live Support Team again. Rest assured that they'll sort this out for you. They can initiate a screen-sharing session to look into your account further and create a case to investigate this issue. 

To reach out support, click this link: QuickBooks Online Support.

The following articles will help you manage your reports in QuickBooks Online moving forward:

• Customize reports in QuickBooks Online
• Memorize reports in QuickBooks Online

Don't hesitate to click the Reply button below or post in the Community again if you need assistance with any QuickBooks-related concerns. I'm always looking forward to helping you. Have a wonderful day!