cancel
Showing results for 
Search instead for 
Did you mean: 
jbjohnson2481
Level 1

Projects Page in QBO

The projects page for me is only displaying correctly on one out of three computers I have. I have tried multiple browsers on each computer and only one computer with Chrome will show the projects page correctly. My home and office computer are identical and both use Chrome but my office CPU (and all other computers other than my home cpu) omits "contractor" expense from the totals which obviously over states my profit on each project ridiculously. I have tried incognito and all the other options I can find online to remove cached items in the browser. My business partner is having the same issue on both his cpu and ipad browser.

 

On top of that now my HELP ICON doesn't work. I have been dealing with this for months and I am beyond frustrated.

4 Comments 4
JasroV
QuickBooks Team

Projects Page in QBO

I appreciate you for sharing the steps and troubleshooting you’ve done to resolve this, @jbjohnson2481.

 

Please know this isn’t what I want you to experience with QuickBooks. Rest assured I’m here to help and get you back in business.

 

Let's ensure your office computer browsers meets the system requirements. This way, we can guarantee QuickBooks Online run smoothly. You can refer to this link for the complete details: System requirements for QuickBooks Online, Accountant, and QuickBooks Self-Employed.

 

If they do and the issue persists, I recommend reaching out to our Support team. They have the proper tools to securely look into your account and investigate the root cause of this. Here’s how:

 

  1. Go to the (?) Help icon. 
  2. Choose the Talk to a human option (type it again if prompted).
  3. Select I still need a human and click Contac us.
  4. Enter the details of your concern in the box, then proceed with Let's talk.
  5. Choose either Get a callback or Send a message (if you prefer to chat). 

You can also check this link for more details: QuickBooks Online Support. Ensure to review their support hours to know when agents are available.

 

If you can't get in touch with them through the (?) Help icon, you can contact them through this link instead: https://help.quickbooks.intuit.com/en/contact

 

Once you’re all set you can utilize this article for future reference in paying your employee’s: Process or run payroll.

 

I’ll be around to help whenever you have other queries or concerns. Keep safe and take care. 

jbjohnson2481
Level 1

Projects Page in QBO

Clearly you didn't read my post thoroughly, both computers use the exact same browser (CHROME) and both browsers are up to date. Also, HELP icon doesn't work..."something went wrong" has been appearing for weeks.

ReymondO
QuickBooks Team

Projects Page in QBO

Thanks for getting back to this thread, @jbjohnson2481.

 

Let me provide you another workaround on how to contact our phone support. This way, they can check your account and trace why your project is displaying incorrectly.

 

You can use our QuickBooks Online sample account and reach out to our phone agents. Just click this link and follow the contact steps provided above: https://app.qbo.intuit.com/app/homepage

Or else, fill out this form to directly start messaging with them: https://help.quickbooks.intuit.com/prechats/offerings/QBOP-CHAT/15024/view.

I've also included a screenshot as additional guide.

callback.PNG

 

In addition, you can use the project cost and profitability tools to do your job costing in QuickBooks.

 

Just tag my name in the comment section if you have any other concerns or questions. I'll get back to you as soon as I can. Stay safe.

jbjohnson2481
Level 1

Projects Page in QBO

@ReymondO I need someone to call me. I am tired of spending so much time trying to get customer service from QBO. I use the accountant version and have 11 company books to manage. I dont have time to keep messing with this. I have already spent hours with service and no one ever followed up with me as promised.

Need to get in touch?

Contact us