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SmittyCloud
Level 1

Prompted for Intuit Password after SSO via Google

When I log into Quickbooks Online via the homepage, I authenticate using Google.  I'm then prompted with two factor authentication for the code (expected).  The flow then directs me to another intuit login page and requests a password be entered.  I'm not sure why it's asking me to log in using Intuit after I've authenticated with Google.  Any suggestions how to get rid of the second password prompt.

7 Comments
ChristieAnn
QuickBooks Team

Prompted for Intuit Password after SSO via Google

Hi, SmittyCloud.
 
Allow me to add some clarification to the verification process you're seeing in QuickBooks Online (QBO).
 
Since you're being asked to verify your account using an Intuit log in, it could be the Two-Step Authentication has been enabled on your account. To get rid of this prompt, you'll need to disable this two-step verification.
 
Here's how:
 
  1. Log in to the Intuit Online Account management portal.
  2. Navigate to the Security tab. Click Turn Off to expand the Two-step verification section.
  3. Select Turn Off.
  4. Enter the one-time passcode you received and select Continue.
 
For additional information, you can click this article: Turn on or turn off two-step verification.
 

Please check these articles on how to change your login credentials in QuickBooks Online and to see steps on how you can recover your user ID or reset your password:

 

 
Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.
SmittyCloud
Level 1

Prompted for Intuit Password after SSO via Google

Hi ChristieAnn,

 

I'm fine with the two factor authentication.  Right now though I'm being prompted three times to authenticate on login.

 

1.  Log in using Google via SSO

2.  Two factor code via text message

3.  Enter Intuit Password

 

I'm not sure why it's prompting me to enter my Intuit Password since I am logging in via Google SSO.  In most systems, Step 3 above would not be required since Step 1 was completed successfully.  

 

Any suggestions?

Rasa-LilaM
QuickBooks Team

Prompted for Intuit Password after SSO via Google

Welcome back to the Community, SmittyCloud.


Google has set a security standard to ensure the safety of one’s account. We’ll have to configure your email set up to enable access for less secure apps.


This way, you’ll no longer have to authenticate the account (three times) when logging in. We can accomplish this task with just a few clicks.


Here’s how:

 

  1. In your Google account, navigate to the Sign-in & Security tab.
  2. In the Less secure app access section move the slider to turn it ON.
    x.png

For additional information about the process, visit the Google Account Help page.

 

Next, try accessing your QBO account. If you continue to get the same result, I recommend reaching out to our QBO Care Team.


One of our support specialists has tools to help identify the root cause. Once the solution is available, they’ll walk you through the steps to fix the problem.

 

  1. Choose the Help menu in the upper right hand to open the Search window.
  2. From there, scroll down to click the Contact us link.
  3. Type the issue/topic in the field box and then hit the Let’s talk button.
  4. Select how you want to reach out to our support team: Start messaging or Get a callback.

Let me share the Verify your account with multi-factor authentication guide. It contains a breakdown of links containing detailed information on how we protect your QuickBooks company.


Stay in touch if you need assistance while working in QBO. I’ll be right here to help and make sure you’re taken care of. Have a good one.

SmittyCloud
Level 1

Prompted for Intuit Password after SSO via Google

So turns out I cannot enable the Google feature you mentioned.  I guess if you have two factor enabled on your Google account, then Google disables the Less Secure App option per this message:

 

"This setting is not available for accounts with 2-Step Verification enabled. Such accounts require an application-specific password for less secure apps access."

 

I called in a bit ago about this issue, but the person who took my call was clueless (bit of a waste of time).  Is there a specific group in support I should be asking to speak with?  

BettyJaneB
QuickBooks Team

Prompted for Intuit Password after SSO via Google

I appreciate the updates that you gave, @SmittyCloud.

 

I'm here to ensure that your authentication concern gets addressed so you'll be able to log in QuickBooks with no issues.

 

To help verify on why being prompted three times to authenticate on login, I recommend contacting our Intuit Developers. This team is the best resource for such inquires, as they are the experts when it comes to accessing the QuickBooks Online production using your application.

 

You can reach them through this site: The Intuit Developer.

 

I'll be around to assist you if there's anything else that you need. Just drop a reply below. Take care!

 

For your reference, I'm also adding here an article that gives you more details about verifying your account and using your Goggle log in credentials in QBO:  The Multi-factor authentication.

 

 

 

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SmittyCloud
Level 1

Prompted for Intuit Password after SSO via Google

I posted over there and they pointed me back to this group since this is not a development issue.  Any suggestions?

Rasa-LilaM
QuickBooks Team

Prompted for Intuit Password after SSO via Google

Hello again, @SmittyCloud.


I appreciate following the suggestions provided by my colleague. To resolve the login issues, we’ll have to perform more in-depth troubleshooting.


This process requires the gathering of sensitive information to verify the account. I don’t want your personal data lying in the Community for security reasons, so I recommend contacting our QBO Team again.


One of our support agents can take a look at the case number and review the notes you have from your call to continue where the last agent left off. They also have tools like screen-sharing that can help identify the cause and implement the resolution.


Here’s to get in touch with them:

 

  1. Go to the Help icon at the top to select the Contact Us link.
  2. This will open another window where you can enter the issue/topic.
  3. Once done, click on the Let’s talk button to view the support information.
  4. Choose Start messaging or Get a callback.

I’m also adding a link that provides an overview of logging in to QBO with Google. The article contains answers to some frequently asked questions: Google SSO to sign in to QuickBooks Online.


 Reach out to me if you have any other questions or concerns about the product. I’ll jump right back in to answer them for you. Have a good one.

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