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J
jburski
July 28, 2022
Question

Purchase Orders

  • July 28, 2022
  • 1 reply
  • 0 views

I have created a purchase order in QuickBooks Online.  When I print it, the first page is blank, and all line items show up on page two.  What have I done wrong, and can anyone tell me how to correct it?

1 reply

G
Giovann_GModerator
Moderator
July 28, 2022

Hello, jburski.

 

I'll share some troubleshooting techniques to solve your printing issues.

 

I've tried to replicate it here and I was able to print the purchase order (PO) without any problems. You may have an outdated Adobe Reader/Acrobat version. Let's ensure you have the latest Adobe Reader/Acrobat installed on your computer.

 

If you're still getting the same result after updating it, let's repair your Adobe installation to make sure there are no missing components.

 

Here's how:

 

  1. Close Acrobat/Reader and all open web browser windows.
  2. Select the Start button at the bottom left of your screen.
  3. Type Control Panel, then press Enter.
  4. Click Programs and Features.
  5. Select Acrobat or Adobe Reader, then Uninstall/Change.
  6. In the Setup dialog box, select Next.
  7. Choose Repair, then Next.
  8. Hit Install.
  9. When the process is complete, select Finish.
  10. Restart your computer.
  11. Log back into QuickBooks Online, then try to print.

 

For your reference, you can read this article for more insights: Fix QuickBooks Online printing issues on browsers for Windows.

 

In addition, you can also open your account using an incognito window. This will eliminate some cache issues caused by too much-outdated data stored on your browser. To save you time, use the following shortcut keys below:

 

  • Google Chrome: Ctrl + Shift + N
  • Safari 11 or newer: ⌘ + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P

 

If everything goes well, switch back to your default browser and clear its cache to start over. Alternatively, you can use different supported browsers.

 

For future reference, I've included this resource to guide you in adding the purchase order to bill, checks, or expenses in QuickBooks Online: Add purchase orders to expenses, bills, or checks in QuickBooks Online.

 

Please let me know if you have further questions about printing purchase orders by leaving a comment below. I would be delighted to assist. 

J
jburskiAuthor
August 1, 2022

Thank you for your reply, but it was not a fix for my problem. The other PO's I have in QuickBooks print out perfectly - this is the only one that puts all the line items one the second page.

J
JonpriL
Level 9
August 1, 2022

Appreciate the update, @jburski.

 

I'll make sure you're able to print the correct display of your line item details in a purchase order created in QuickBooks Online.

 

Thank you for sharing the results after following the suggestion shared by my colleague above. Saying how you're able to print other purchase orders perfectly but is one is not, let's consider deleting and recreating the purchase order in question instead.

 

This way, we can determine why it is moving the line items of your purchase order from page one to the second page when in fact they can fit on one paper display. To do so:

 

  1. Go to Expenses.
  2. Find and open the purchase order in question.
  3. Select More.
  4. Choose Delete.
  5. Click Yes.

 

However, if issue persists even after recreating and printing your purchase order, I recommend contacting our Customer Care Support. You can work with one of our specialists in creating a ticket letting our engineering team investigate the root cause of the problem raised. To do so:

 

  1. Go to Help.
  2. Select Search.
  3. Click Contact Us.
  4. Enter a few describing how your purchase order moves its transaction line items to the second page when printing it in the What can we help you with? text area.
  5. Choose Chat with us to connect with our team online.

 

On that same page, I'm also including this article for the list of reports you can use: Create and Manage Reports in QuickBooks Online. In this reference, you're able to customize the sources and targets of a certain report to display a certain portion of your business financial activity.

 

Let me know how it goes in the comments below. Don't forget to include my name, @JonpriL, in your reply so that I can get back here and answer all your printing concerns in QuickBooks. Take care always and stay safe!

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