Purchase Orders

We appreciate your efforts and well done on performing some of the recommended troubleshooting steps, cfranklin. Let me assist you further and make sure that you'll be able to successfully create your Purchase Orders in QuickBooks Online.

Before we begin, I want to check if you've experienced any error messages when pulling up vendors while creating a PO. This will help me provide a precise solution for this matter.

To start, have you also used other supported browsers? If you haven't, I'd recommend doing so to narrow down the issue. Here are the ones supported on both web and mobile devices:

• Google Chrome: version 78 or newer
• Mozilla Firefox: version 76 or newer
• Microsoft Edge: version 79 or newer
• Safari: version 12 or newer (Mac only)
• Opera: version 68 or newer
• Samsung: version 10 or newer

On the other hand, if this matter continues, I encourage you to reach out to our Customer Care team. They can open a case to conduct a more thorough investigation and get this fixed in no time.

Moreover, QuickBooks Online (QBO) offers reports that can assist you in managing your purchase orders. If you wish to learn more about these reports and how to access them, check out this article: Run purchase order reports in QuickBooks Online.

Let me know if there's anything else you need to manage your expenses and other vendor transactions. I'm always ready to help.

   I apologize, I misspoke. It was the Client list I could not see from the drop down menu, not vendors. I do not have access to see the list, but the client list did drop down when I made other P.O.'s before this date. I had the admin delete the profile and re-start my role. Now it works. With my permissions, I am supposed to have access to features. But he is working on that with the help team. Thank you for your response. I look forward to speaking with you again. 

I appreciate your timely update, cfranklin.

I'm glad to hear that you resolved the issue and successfully created a Purchase Order in QuickBooks Online. Your proactive approach in dealing with this matter is highly appreciated.

In addition, QuickBooks provides a range of reports that can help you manage your purchase order efficiently. To further explore these reports and learn how to access them within QBO, I recommend reviewing this article: Run purchase order reports in QuickBooks Online.

I'll continue helping if you have other concerns or questions about matching bank transactions to your journal entry. It's always my pleasure to assist you.

Intuit QuickBooks team needs to stop telling people to clear their browser!!  The issue is always something different!!

To be clear, that was not my issue. I was just trying to troubleshoot my computer before I reached out to QB. I wanted to make sure that whatever bug I may have had with the cached data, was not the main issue. This time it was not. But I wanted to eliminated as a possibility before I moved on. Sometimes, not always, the easiest answer is the correct one.