QB 2013 freezes on start up

Hello there, @bob998.

QuickBooks Desktop (QBDT) 2013 is no longer supported in the latest version of Windows 10. Thus, it’s the reason your software freezes. To continue using the program, you might want to consider running it with your old system.

I’m sharing these articles that you can read for more details:

• Which Windows 10 version works best for QuickBooks Desktop?
• QuickBooks Desktop service discontinuation policy and upgrade information

If you wish to use the software with the latest version of Windows 10, I recommend upgrading your program to QBDT 2021. If you don’t have a plan yet, you can download our trial license of QBDT 2021 and open your file before purchasing it. Let me show you how:

1. Create a backup copy of your company file.
2. Download a trial version of QBDT.
3. Then restore your company file.

Let me also add these links that you can read for guidance in case you’re ready to upgrade your software:

• Upgrade to newer versions of QuickBooks Desktop Pro Plus, Premier Plus, or Enterprise
• Upgrade your company files after switching to a new version of QuickBooks Desktop

I’m also attaching this resource to help guide you learn your ways around QBDT 2021: What’s new in QuickBooks Desktop 2021.

You can always get back to me if you have any other questions. I'm always here ready to help you. Have a great day ahead!

@bob998 

I wouldn't recommend to install and run any outdated QBD version on Win 8.1 or 10. The issue you have encountered is inevitable. Try reinstall your QBD in compatibility mode Win 7 on your Win 10.   

I have Windows version 2004 build 19041.685 on both computers. It was working o both but stopped on my main one. Made sure .net 3.5 and 4.8 were enabled. It worked fine till abut 2 weeks ago. I only use it for 4 rental propertied I have so upgrading would be a waste.If you have any other suggestions I would appreciate it.