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boberonicus
Level 3

QB 2019 Mac Window size problem

Software: QB Mac 2019, v18.0.9 R10

Hardware: 2019 MacBook Pro running MacOS BigSur 11.2.3

 

When opening any invoice, estimate, or customer payment, I can't see the bottom of that window (see below.). If I maximize the window, I CAN see the save and cancel buttons. But this is inconvenient. I can't resize the window because I can't "grab" the bottom, even after moving the dock to the left hand side.

 

This problem does NOT occur with sales receipts, statement charges, or other per-account forms.  Was thinking about deleting my Library / Prefs but I'd rather not lose my customizations.

 

Any thoughts appreciated. 

 

Solved
Best answer March 16, 2021

Best Answers
boberonicus
Level 3

QB 2019 Mac Window size problem

First, thanks for taking the time to write such a thoughtful reply. I'd abandoned this thread because, well, you read the wacky replies.  My favorite was that my BigSur upgrade had turned my Mac into a PC.

 

Anyway, the fix (and likely cause) of the problem was to move the misshapen forms to an external UHD monitor. With more screen real estate, each problematic form was easy to grab and resize. Quit QB to make sure prefs were saved. Detached external monitor. Reopened QB. Fixed!

 

I'd argue that what I encountered was a bug. Once a new session starts, a minimized, newly opened form should not exceed the bounds of the target display. 

 

View solution in original post

8 Comments
Mark_R
QuickBooks Team

QB 2019 Mac Window size problem

I appreciate the screenshot you've shared, @boberonicus.

 

Let's get your windows issue sorted out by changing the display and view preferences in your QuickBooks Desktop for Mac. Here's how:

 

  1. Close your QuickBooks Desktop software.
  2. Open the Start menu.
  3. Write QuickBooks in the search box, then right-click the app and choose Open file location
  4. In the folder, right-click the QuickBooks.exe file and select Properties.
  5. Go to the Compatibility tab and select the Disable display scaling on high DPI settings checkbox. You can also choose Change high DPI settings and then Override high DPI scaling behavior.
  6. Click Apply, then OK

 

Once done, open the software and double-check if you get the same result. If so, let's adjust the view preferences. 

 

  1. Go to the QuickBooks menu, then select Preferences.
  2. Select Desktop View from the left menu and choose the My Preferences tab.
  3. In the View section, select the One Window option.
  4. Click OK.
  5. Restart your QuickBooks and check for the display issue.

 

I'm adding this article for more guidance: Fix screen issues in QuickBooks Desktop.

 

You might also want to learn how to customize your workspace, toolbar, tabs, and a color display in QuickBooks for Mac. Here's an article you can read for the detailed steps: Customize your QuickBooks display.

 

Keep in touch if you need any more assistance on fixing your display windows, or there's something else I can do for you. I've got your back. Have a good day.

boberonicus
Level 3

QB 2019 Mac Window size problem

Thanks for your help!  However, this is a Mac and not a Windows machine. Sorry if that was unclear in my post.

ChristieAnn
QuickBooks Team

QB 2019 Mac Window size problem

Hi there, boberonicus.

 

Thank you for coming back here to QuickBooks Community to add more details on the version of the software you're using. The steps shared by my colleague above also apply either QuickBooks Mac or a Windows version. 

 

If you're unable to find those options from the given instructions earlier, I suggest contacting our QuickBooks Desktop Support Team. They have the tools to check your account to verify why you're unable to see the bottom of some sales forms transactions. 

 

Here's how to contact them:

 

  1. Press F1 to open the Help window.
  2. From the search icon, type Contact Support.
  3. Click Contact us at the bottom part.
  4. Give a brief description of your issue about display and view preferences of sales forms and click the Search button.
  5. You'll be routed with How to connect with a QuickBooks expert and you choose which one is best for you.

 

Please refer to the articles below to see different information about the new and improved features designed to benefit your business using QBDT for windows and Mac 2021.

 

 

Get back to me if you have other concerns or questions. I'm just around ready to back you up. Have a great day!

boberonicus
Level 3

QB 2019 Mac Window size problem

>The steps shared by my colleague above also apply either QuickBooks Mac or a Windows version. 

 

Cool.

Where is the "Start" button on my Mac?

How do I run quickbooks.exe on my Mac (without a hypervisor)?

 

 

Mark_R
QuickBooks Team

QB 2019 Mac Window size problem

Thank you for getting back to us, @boberonicus.

 

Allow me to provide some clarification about the steps I provided above.

 

As mentioned by my peer above, the steps to change the display and view settings also works in QuickBooks Desktop for Mac. However, the Start menu is only available to an older version of macOS. 

 

Since you're using the latest macOS BigSur versions, it changes to Control Center. Nevertheless, you'll want to look for the QuickBooks Desktop app from your desktop and press right-click, then choose Open file location. And follow the step-by-step process to fix your windows issue.

 

If you can't still find the preferences, I highly recommend reaching out to our QuickBooks Support Team. This way, they can perform a screen-share in a secure environment and guide you through the steps on fixing the display preferences in your QuickBooks Desktop for Mac. To reach them, you can use this link.

 

Just in case you want to customize your workspace, toolbar, and tabs in QuickBooks for Mac, feel free to check out this article: Customize your QuickBooks display.

 

Please touch base with me here for all of your QuickBooks needs, I'm always happy to help. 

boberonicus
Level 3

QB 2019 Mac Window size problem

Since you're using the latest macOS BigSur versions, it changes to Control Center.

Cool.  

Where is Control Center on my Mac?

 

QuickBooks Desktop app from your desktop and press right-click, then choose Open file location

Like "Control Center", "Open file location" is a Windows construct.  

 

I'm on a Mac. Honest.

 

 

ExportMyBooks
Level 1

QB 2019 Mac Window size problem

Hi - its a little tough to tell from the screenshot if the bottom of the window is actually the bottom of the screen. It seems like it is from your problem description so I'll assume that's the issue.

 

The Estimate isn't at it's minimum size so you should be able to shrink it. But the grab handles to do so are, as you said, off of the edge of the screen and inaccessible. 

 

First thing I'd try is moving the overall toolbar up to the top of the screen (just below the Mac menu bar). I can see the forums Safari window peaking out above it. I think this could be the issue.  Try hitting the green "zoom" button in the Toolbar's window title to see if that parks it at the top. If it doesn't drag it up there so it is just under the Mac system menu.  Once that is done I'm hoping you can drag the Estimates window up to the top and that will be enough to expose the bottom and right side of the estimates window. From there I'm hoping it will stick so when you reopen it you'll be all set.

 

If that doesn't work you could try the Windows->Workspaces menu to save window positions after you zoom and fix the estimates window.  But at that point I think you'd be better off throwing out the QuickBooks Prefs.  Quit QB and then in the Finder hold down the option key and choose Go->Library.  Find the Preferences folder in the Library window and double click on it. Find the com.intuit.quickbooks2019.plist file and drag it to the trash. Relaunch QB and hopefully you are back to the original settings.

 

 

boberonicus
Level 3

QB 2019 Mac Window size problem

First, thanks for taking the time to write such a thoughtful reply. I'd abandoned this thread because, well, you read the wacky replies.  My favorite was that my BigSur upgrade had turned my Mac into a PC.

 

Anyway, the fix (and likely cause) of the problem was to move the misshapen forms to an external UHD monitor. With more screen real estate, each problematic form was easy to grab and resize. Quit QB to make sure prefs were saved. Detached external monitor. Reopened QB. Fixed!

 

I'd argue that what I encountered was a bug. Once a new session starts, a minimized, newly opened form should not exceed the bounds of the target display. 

 

View solution in original post

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