QB 2021 stopped sending emails thru Outlook 2019

Hello there, @TIM HIGDON.

Thanks for letting us know about being unable to send emails through Outlook. I'm here to help you get past this issue. 

First off, let's ensure QuickBooks isn't set to automatically run as administrator. Here's how: 

1. Close QuickBooks Desktop, then open the Windows Start menu.
2. Type "QuickBooks" into the search. Then right-click the QuickBooks icon and select Open file location.
3. In the folder, right-click the QuickBooks.exe file and select Properties.
4. Select the Compatibility tab, then select to uncheck the Run this program as Administrator option. If the option is grayed out, select Show Settings for All Users. This makes the option available.
5. Click Apply and then OK.

Once done, open QuickBooks and send a test email or transaction. If you still see an error, edit your email preferences in QuickBooks. Here's how: 

1. Select the Edit menu, then go to Preferences. If you use Microsoft Outlook with Microsoft Exchange Server, open and sign in to Outlook before you move on.
2. Select Send Forms from the menu. Then go to the My Preferences tab.
3. Choose Outlook as your email option, then select OK.

Once again, open QuickBooks and send a test email or transaction. If you still see an error, move on to Step 3: Check your Internet Explorer email preferences outlined in this help article: How to fix "Error: QuickBooks is unable to send your email to Outlook". It also contains more troubleshooting steps to help you fix the issue. 

Don't forget to update me here on how it goes, @TIM HIGDON. I'd always want to make sure everything's set for you. 

Hi there, @ TIM HIGDON.

Hope you’re doing great. I wanted to see how everything is going about sending emails through the Outlook concern you had yesterday. Was it resolved?

Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.

Looking forward to your reply. Have a pleasant day ahead!

I am totally frustrated with the updates on Quickbooks.  I have called the support team four times, and they do not understand the difference between WebMail, and the OutLook (or Thunderbird) appliaction.

I have been struggling with this issue since I purchased QB 2021, and cannot get the MAPI feature to identify or connect to either Thunderbird or OutLook.  @TIM HIGDON Can you help identify the issues with Windows 10, and QuickBooks 2021 Pro, with Office 2019 (Installed) or Thunderbird?

I have used Quickbooks since 2003, but this a deal breaker.  If I cannot email invoices, what good is the application?

I understand this wasn't an easy process for you, @Win10 with Fusion.

To completely email invoices, I recommend you update MS Office. If it will still freeze when you send emails, then you'll have to contact again our Customer Support Team.

Follow these steps to check if MS Office is updated:

1. Open a Word document if you have Windows.
2. From the top left corner, select File.
3. Click either Account or Help on the left navigation bar.
4. Review Product Information from the right side of the window.

Let me also add this article to review: Connect your email to QuickBooks Desktop.

Just reply to the thread if you have further questions. Take care and have a good one!

Thanks, I am updating Office 2019, and will revert with my results.

I like regular Outlook also as my personal email but always had problems with QB to send invoices.  A few years ago I created a Gmail account just for my QB to send invoices/receive emails etc. and it works like a charm.  Just be sure to update your QB preferences if you do this to the new Gmail account.  Hope that helps. 

Alright, I updated Office 2019.  Still wasn't found, so I followed the pathway on the article you sent, and the page with Outlook is missing comes to this solution.

Solution 1: Verify if Quickbooks supports your Outlook

Important: Outlook 2019 is only compatible with the latest release of QuickBooks 2020.

This is on this webpage - Fix Outlook is missing in send forms preferences (intuit.com)

I have QuickBooks 2021.  Is this the problem?

Thank you for the suggestion, the problem with this activity is that I am a Cybersecurity Solutions consultant and this goes against my religion.  I do appreciate the suggestion.  But only as a Last resort.  QuickBooks needs to work.

P.S.  When my QB/Outlook stopped working I called many many times--that was when you could to a live person.  They said the engineers were working on it but finally admitted that it would never be fixed.  Just not compatible.  End of story.  So that is when I created my Gmail account used only for my QB business.  It has a different name completely from my personal Outlook.  Best of luck.

My reply for the trouble shooting is listed below.  Is QuickBooks 2021 Compatible or not?

This is not the kind of service we want you to experience in QuickBooks, Win10 with Fusion.


Base on the article that I've read QuickBooks Desktop 2021 is compatible with Outlook 2019.

You can check and follow the steps provided in this article: Fix Outlook is missing in send forms preferences

For future reference, read through this article to learn more about how to Connect your email to QuickBooks Desktop.

Please don't hesitate to leave a comment if you have additional questions in sending emails. I'm always here to help.

Hi Deb. Thanks for the info, I have tried using 1-4, with no luck.   I will continue and update you on my progress.

Thank you.

Hi Deb, I have exhausted all of the steps in the attached solutions you provided.

There is nothing that I have found that will enable the connection to OutLook or Thunderbird.

HELP!

Is this supposed to work?  Why isn't it?

I understand that you've been through a lot already, Win10 with Fusion. Let's make sure this is taken care of.

I suggest reaching out to our Customer Care Support Team to have this better checked. They have more tools, like screen sharing, that can help you resolve your concern.

Here's how:

1. Go to this link: https://help.quickbooks.intuit.com/en_US/contact.
2. Select QuickBooks Online.
3. Click on Search for something else and enter your concerns in the Tell us more about your questions.
4. Tap Search.
5. Click on Start a message.

Should you need some references for future use, please feel free to visit our help site: Help Articles for QuickBooks Online.

Keep us posted on how things go. We'll be here to help.

Wow, this support is horrible.  How do I get a live engineer that understands that OutLook is an installed application?

I am still struggling to get Outlook 2019 to be connected to my QuickBooks 2021 Pro installation.  My Case #[removed], I am finally talking to a level 2 support engineer, but she is also working through all of the steps above.

Now she is asking if I can use Outlook 2016-32 bit.  What is going on?  Can anyone help?

Can anyone identify how QuickBooks enables the OutLook option for Send Forms Preferences?

I am on QuickBooks 2021, is this even possible? Or am I chasing this down a dark hole?

I do appreciate your time in keeping us posted, Win10 with Fusion.

Yes, you can connect Outlook 2019 to QuickBooks in sending your forms. Installing the 64-bit version of Outlook can also help fix the issue. If you're not sure whether your computer supports the 32-bit and 64-bit versions of Outlook, check out this guide from Microsoft.

One of the system requirements to successfully connect it is you have the updated release of QuickBooks Desktop. If you haven't downloaded it, I can walk you through how.

1. Open your company file.
2. Click Help from the menu and select Update QuickBooks Desktop.
3. Go to the Update Now tab and check the Reset Update box.
4. Click Get Updates.
5. Once the update is done, close and reopen QuickBooks. 
6. If prompted, accept the option to install the new release.

Then, you can use these steps in adding your Outlook email in the system. 

1. Click Edit from the menu and select Preferences.
2. From the left menu, click Send Forms.
3. Select Add. 
4. Enter your Email Id and select Outlook as the Email Provider. 
5. Click OK.
6. Follow the onscreen instructions until you've successfully added your Outlook mail.

For more detailed steps in connecting your email, you can use the steps and troubleshooting guide on this article: Connect your email to QuickBooks Desktop.

If you're prompted with an error when trying to connect your email, you can always leave a reply here. I'll be around to help you through it. Take care and stay safe!