QB 2023 for Mac desktop Crashing - Pay online option

Thanks for getting in touch with the Community, Susan607. I appreciate your detailed information.

If you need to get a copy of your company file to our support team so they can investigate further, you can create a copy of it.

Here's how:

1. In the top menu bar, go to File.
2. Choose Open or Restore Company, then Open A Company File.
3. Right-click a company file and hit its Copy option.
4. Right-click in an empty area and select Paste.

Our Customer Care team can also guide you through the process of creating a copy of your company file if necessary. Once it's created, you can get in touch with them and get them a copy of it.

You'll also be able to find many detailed resources about using QuickBooks in our help article archives.

I'll be here to help if there's any additional questions. Have a great day!

I was hoping to avoid having to send a copy of my file since it's very difficult to be unable to use QB for a week while it is being reviewed.  I already have an appointment to have the file uploaded to the support team.  I was trying to avoid that by asking community if they have any suggestions.  For instance, am I missing something in my macOS preferences that need to be change.  Stuff like that.  Thanks for your kind response.

As much as I would love to help you, Susan607, but this type of concern requires contacting our Customer support team.  

They'll be able to start a screen-sharing session to guide you in restoring your company file. 

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Help.
3. Select Contact Us.
4. Give a brief description of your issue, then select Continue.
5. Choose to chat with us or Have us call you.

I'm also adding this article to learn more about QBDT for MAC: User Guides. You can get do-it-yourself articles, training, and pro advice that will help you get familiar with the program.  

The Community is open 24/7 if you have any additional QuickBooks-related concerns. We can also assure you that we are always ready to assist you. Keep safe!

Hi Susan - sorry this is occurring on your system.  yes, please do submit the file to support. That will help us reproduce the issue which we need to do to solve the problem.

However you can proceed with continuing to use the file on your system.  Just don't use the Melio feature that is crashing.  We'll work on it once we have your file and may reach out to you to help fix the issue.