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martinchan918
Level 2
posted
‎May 19, 2023 07:46 PM
last updated ‎May 19, 2023 7:46 PM

QB cannot login

Login with correct user name and PW...but it said
Something's not right. Try again.
If the problem continues, contact us
 
May i know anyone experienced that before and how to solve it?
 
thanks
Solved
Reply Join the conversation
Best answer May 19, 2023
Solved

Best Answers
Fiat Lux - ASIA
Level 15
‎May 19, 2023 08:42 PM

QB cannot login

Try opening your QBO account on any private/incognito browser.

View solution in original post

Reply Join the conversation
RCV
QuickBooks Team
QuickBooks Team
‎May 19, 2023 09:16 PM

QB cannot login

Let me help provide some steps to fix your login issue in QuickBooks Online (QBO), martinchan918.

 

I've checked our records and there's no reported case where customers can't log in or access their QuickBooks Online (QBO) account. The problem you're having right now could be caused by the browser. Too much cache build-up in the program can result in unexpected product behavior. This could be the cause of your inability to access QuickBooks.

 

Let's run some basic troubleshooting steps to fix it. To begin, open a private window and log into your account. In Google Chrome, it is known as Incognito mode. This will assist us in isolating the problem and logging into the program. Simply press the following shortcut keys:

 

  • Ctrl + Shift + N (Google Chrome).
  • Ctrl + Shift + P (Firefox).
  • Control + Option + P (Safari).

 

If you're able to successfully log in to QuickBooks, go back to your regular browser and clear its cache. Or else, use another supported browser instead. This might be a temporary issue with QuickBooks and the current browser that you use.

 

Additionally, feel free to visit the articles below on how to handle your Intuit logins, user management, company information, and other related matters:

 

 

I'd like to know how you get on after trying the steps, as I want to ensure this is resolved for you. Please reply to this post and I'll get back to you. Take care always.

View solution in original post

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10 Comments 10
Fiat Lux - ASIA
Level 15
‎May 19, 2023 08:42 PM

QB cannot login

Try opening your QBO account on any private/incognito browser.

Reply Join the conversation
RCV
QuickBooks Team
QuickBooks Team
‎May 19, 2023 09:16 PM

QB cannot login

Let me help provide some steps to fix your login issue in QuickBooks Online (QBO), martinchan918.

 

I've checked our records and there's no reported case where customers can't log in or access their QuickBooks Online (QBO) account. The problem you're having right now could be caused by the browser. Too much cache build-up in the program can result in unexpected product behavior. This could be the cause of your inability to access QuickBooks.

 

Let's run some basic troubleshooting steps to fix it. To begin, open a private window and log into your account. In Google Chrome, it is known as Incognito mode. This will assist us in isolating the problem and logging into the program. Simply press the following shortcut keys:

 

  • Ctrl + Shift + N (Google Chrome).
  • Ctrl + Shift + P (Firefox).
  • Control + Option + P (Safari).

 

If you're able to successfully log in to QuickBooks, go back to your regular browser and clear its cache. Or else, use another supported browser instead. This might be a temporary issue with QuickBooks and the current browser that you use.

 

Additionally, feel free to visit the articles below on how to handle your Intuit logins, user management, company information, and other related matters:

 

 

I'd like to know how you get on after trying the steps, as I want to ensure this is resolved for you. Please reply to this post and I'll get back to you. Take care always.

Reply Join the conversation
martinchan918
Level 2
‎May 19, 2023 10:47 PM

QB cannot login

It works now. Many thanks man 

Reply Join the conversation
martinchan918
Level 2
‎May 19, 2023 10:50 PM

QB cannot login

Dear team, 

 

problem solved , thank for your supports

Reply Join the conversation
AbegailS_
QuickBooks Team
QuickBooks Team
‎May 19, 2023 11:47 PM

QB cannot login

Hi there, @martinchan918.

 

I'm glad that my colleague's provided answer works on your end.  Don't hesitate to get back to us if you have any other concerns.  

Reply Join the conversation
tonycheng
Level 1
‎May 22, 2023 01:28 AM

QB cannot login

I also have the same problem, but I can't solve it with the above methods

Reply Join the conversation
CharleneMaeF
QuickBooks Team
QuickBooks Team
‎May 22, 2023 02:51 AM

QB cannot login

I understand that this log-in issue has been inconvenient for you, tony. I'm here to ensure this gets resolved.

 

Usually, issues when accessing QuickBooks Online company get fixed by performing browser troubleshooting steps. Since this doesn't work, I'd recommend contacting our QuickBooks Support Team. They're equipped with tools to investigate what may be causing this issue and provide additional steps to fix this.

 

Here's how:

 

  1. Go to the Help (?) icon at the top.
  2. On the Assistant tab, click Talk to a human.
  3. Enter your concern in the Type something field, then click the send icon.
  4. Click on I still need a human.
  5. Select Get help from a human.
  6. You can either select Chat with us or Have us call you.

 

To ensure that you'll be assisted on time, please see our support hours.

 

Additionally, I've added an article that'll help you update your card on file, change your subscription, or view your billing history:  Manage Billing, Payment, and Account Info in QuickBooks Online.

 

Please keep us posted if you need help managing your QuickBooks account. We're always here to help you out.

Reply Join the conversation
SL46
Level 1
‎May 31, 2023 11:00 AM

QB cannot login

I have tried for two days....I really need to get on asap.

Reply Join the conversation
SL46
Level 1
‎May 31, 2023 11:03 AM

QB cannot login

Need help  please call [phone number removed]

Reply Join the conversation
ChristineJoieR
QuickBooks Team
QuickBooks Team
‎May 31, 2023 11:23 AM

QB cannot login

You can call our support team anytime, @SL46. Let me provide the steps for contacting our support team in QuickBooks Online.

 

State all your concern to them, and a representative will come to assist you. Here's the method to call our QuickBooks Online support team. 

 

Please see the steps below:

 

  1. Log in to your account.
  2. Click the? Help button at the top right corner.
  3. Go to the Search tab, then select Contact Us.
  4. Enter a brief discussion with your concern, then click Continue.
  5. Choose to Get a callback to connect to us.

 

Furthermore, to learn more about using QuickBooks Online, managing your account, and handling invoices and subscriptions, visit this article for additional references: Manage billing, payment, and subscription info in QuickBooks Online.

 

Additionally, you can use classes to track your transactions by departments, product lines, or any other meaningful segments in your business. Want to know how? See this article for the complete details: Get started with QuickBooks Online.

 

The Community is here for you 24/7 on the clock. If you need to drop your additional comments, notify us below. Keep safe.

Reply Join the conversation
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