AAuto:  I'm really happy you are finally getting some resolve.  It's pathetic what QB puts their paying customer through and the garbage we have to put up with.  Congrats and hopeful they will get this completely resolved.

Now on to my next issue with them.....@*(#&(^$(&)$*$)($*

Update on "pressing ESC button to close FIND window crashes program":  the QuickBooks engineers have fixed this problem. Thank you!

Update to "Pressing ESC button to close FIND window crashes 2023 QBDT": this problem is now fixed.  Thank you!

Well, at least they fixed one thing to prevent it from crashing.  Still crashes when I look at if funny.  

That's funny -  I needed a laugh.

As of this morning I'm dealing with the Latest QB Disaster - Can't process credit cards....BAM...just like that out of nowhere.  But, God Bless Their Little Hearts - they are working on it!

https://status.quickbooks.intuit.com/

Hello, QB keeps crashing on windows 11, went through all steps, countless hours with QB tech support. There is no error. I have bought a brand new $ 2000 machine to try to fix this issue but no. Even checked company file, changed company file location, changed company file name, did all updates, still same issue. If anyone finds a fix, please let me KNOW!!!  Finally they advised me that we should switch to QB Online version.  

It is literally the bain of my existence and I curse this program every day because it crashes at least once a day.  And QB don't give two sh*ts about fixing it.  They want to rule the world with their UNBEARABLY HORRIBLE, MONEY SUCKING, BUBBLY, NON-ACCOUNTING online crap.  Thanks for listening.  

I'm afraid to jinks it, but my crashes stopped. I had the QB 22 and 23 crashing every 20 min, for months.

After I ran the update for FedEx Ship Manager the crashed stopped. For two weeks now - no crashes. Go figure!  They must have some shared libraries that conflicted. If you have this software from FedEx running on your PC - check for updates. 

Hello, I feel your frustration.  Wow, I also have FedEx Ship Manager Software but my version is a little different.  It is 37.09 instead of .51 as your photo attached.  I really wonder if that was the case, because on my personal laptop QB Desktop Pro 2023 worked fine and QB Desktop Premier 2021 worked fine, but on my office desktop where I had installed the FedEx Ship Manager Software installed it would crash everyday at 11:00 am and then at 2:30 pm and thereafter every 30 minutes especially when it is idle.  However, I did not run FedEx Ship Manager software and QB at the same time, so when a program is closed, not sure why still QB would freeze and then I would have to end task it to open another one.  Even when the QB Support would be on the phone, they would be surprised that if let idle for more than 30 minutes, QB would freeze and we would not even have any other program be running.

Now I am tempted to uninstall Ship Manager Software and Reinstall QB desktop to see if that fixes the issue for now atleast.

@jburke17Hey,

To fix QuickBooks Desktop 2023 crashing on Windows 11, follow these steps:

1. Update QuickBooks: Ensure you have the latest QuickBooks Desktop version installed, as newer versions often include bug fixes.
2. Update Windows: Make sure your Windows 11 is up-to-date with the latest updates and patches from Microsoft.
3. Check System Requirements: Verify that your computer meets QuickBooks Desktop 2023's system requirements for Windows 11.
4. Disable Compatibility Mode: Right-click the QuickBooks Desktop icon, go to Properties, and ensure it's not set to run in compatibility mode.
5. Run as Administrator: Launch QuickBooks by right-clicking and selecting "Run as Administrator" to give it elevated privileges.
6. Disable Add-ons: Temporarily disable any third-party add-ons or plugins that might be causing conflicts.
7. Repair QuickBooks Installation: Use the QuickBooks installation repair tool to fix any corrupted files.
8. Update Graphics Drivers: Ensure your graphics card drivers are up-to-date. Outdated drivers can cause crashes.
9. Check for Conflicting Software: Some software can conflict with QuickBooks. Try disabling or uninstalling recently installed applications to identify the culprit.
10. Create a New User Account: Sometimes, a corrupt user profile can cause issues. Create a new user account and see if QuickBooks works there.
11. Use the QB Diagnostic Tool: Intuit provides a QuickBooks Desktop Install Diagnostic Tool that can automatically resolve many installation issues.
12. Seek Professional Help: If the issue persists, consider contacting QuickBooks support or a professional IT expert for further assistance.

Remember to back up your QuickBooks data before attempting any major fixes to avoid data loss.

What is this all about???

Payment failure We're sorry, [removed]. We couldn't process your payment. Billing date: Oct 13, 2023 Payment method: Credit Card Payment account ending: *7752 Amount due: 699.3 USD

How do I fix it? Go to your account and update your payment information so you can keep the affected products and services active. Fix it now What happens next? We’ll verify your new payment information and renew your subscriptions with no service interruptions. If the payment is not successful, your subscription will be suspended. If your subscription is cancelled, you can resubscribe after we successfully process your payment. However, you will be charged whatever the full price is for your plan at the time that you resubscribe. Update your payment information today to ensure that you keep your current pricing!

Account details Customer account: *0902 Billing date: Oct 13, 2023 Payment method: Credit Card Payment account: *7752 Amount due: 699.3 USD Affected products or services: — Intuit QuickBooks Plus Annual Subscription Pro Download 1 — Intuit Data Protect Monthly Entire PC — Intuit QuickBooks Annual Support — Square QuickBooks Integration App Annual — Intuit QuickBooks Data Recovery Service — Intuit QuickBooks Plus Pro Download 1

Questions or concerns? Visit customer support

This message was sent to [email address removed], as an Intuit customer, consistent with your email preferences. If you have chosen not to receive marketing messages, you will continue to receive business communications about your selected Intuit product(s), which may either affect your service or software, your account, or which may be legally required. Security | Privacy Statement © 2023 Intuit Inc. Trademarks. [Removed] hKey=DBILL|PaymentFailure|can=woM+T8ElQZpNCeYNNHDL0g|locale=en_US,majorBrand=Intuit,source=OINP

 

 

 

 

 

ReplyForward

 

 

Hello, @what7. We recognize you for raising this concern here, and we understand how you feel right now since this involves payment for your QuickBooks Desktop (QBDT) subscription. Let me share insights concerning this message.

This message is sent if there is a need for the customer to update their payment details. It might be that the debit/credit card being used needs to be updated or other important payment information. To do this, you can log in to your CAMPs account to change your QBDT payment details. Here's how:

1. Sign in to camps.intuit.com.
2. Find your app or subscription in the Products & Services list.
3. Select Details.
4. In the Billing Information section, find Payment Method, then select Edit.
5. Update your information.
6. Select Save and Close.

After that, wait for 24 hours. Then, log back to your CAMPs account to check if it's updated. If not, reach out to QBDT live support to help you navigate why the message is sent to you and look for a fix. Take note that the support hours for QBDT Pro, Premier, and Plus subscription is from Monday to Friday, 6 AM to 6 PM.

I know that there are times when we need help updating our account information, you can have these articles as a guide:

• Change, manage, or update your Intuit account with CAMPs.
• Update business or contact names on your account.

We'll always be here, @what7, whenever you need help managing your QBDT account, just click the reply button below. Keep safe, and enjoy your day.

@what7 

Do you have a license for QB Desktop 2023 Pro Plus or Mac Plus for a single user?

This same error has been happening to me.  I also have a work around.  We are on our way out the door and go live 1/1/24.  Good luck!  

We bought 4 new lenovo laptops with windows 11. Trying to install QB 2023 with no luck. Had the hard drive replaced in one of the laptops as well as the motherboard and still didn't work. On telephone with QB support allowing them to enter my computer remotely and after 3 hours the tech asked me to hold on and I waited. After 15 minutes she hung up. Paying for QB  2023 and only able to use it on windows 10!

Oh and tried to install in compatibility mode and that too failed with same error. Again if anyone in this thread has any ideas please help. QB just takes the money!

I totally agree. I took the bullet and switched to online.  Can't have a business not running due to software issues.

Yes, I tried this and no help. I spent $ 2k on a new machine and same issues kept crashing and then signing back on.  The program would just freeze if let idle for a bit.  Then switched to online.

@Hairman 

Do you have QB Desktop 2023 Premier or Enterprise?

Let me provide insights regarding installing QuickBooks Desktop 2023 (QBDT) in Windows 11, @Hairman. 

If you are trying to install QuickBooks Desktop 2023 on your Windows 11 operating system and encountering issues, there is a solution you can do. Note that you can install the program without any problems, but if difficulties are encountered, you can download the QuickBooks Desktop Tool Hub for a fix. Let me show you how:

1. Make sure to close your QuickBooks.
2. Download the most recent version (1.6.0.3) of the QuickBooks Tool Hub. 
3. Open the QBDT Tool Hub you downloaded.
4. Follow the on-screen steps and agree to the terms and conditions.
5. Once done, double-click the icon on your Windows desktop to open the Tool Hub.

If you downloaded the QBDT Tol hub, follow the steps below to proceed in fixing your concern:

1. Open the QuickBooks Tool Hub.
2. Select Installation Issues.
3. Click on QuickBooks Installation Hub and make sure not to close the window while processing. It will take 20 minutes or less.
4. You can restart your laptop once the process mentioned above is complete.

Moreover, there are times that the installation process might get blocked if they have antivirus software on their computer. Therefore, install QBDT in Safe Mode or Selective Startup Mode. If the issue persists, I recommend reaching the support again to help you more regarding installing QBDT 2023 in Windows 11. Click this link to contact them: Contact QuickBooks Desktop support. 

On the other hand, I suggest scanning this article as your reference in understanding more about the System requirements for QuickBooks Desktop 2023. 

Reply to the thread if you have more questions about installing QBDT. I'll get back to you. Take care! 

Please stop giving generic responses. Those are not helpful at all.

What happens when you try to install?  

Mine crashes after left idle but I didn't install on Windows 11, updated 10 to 11 (foolishly!!) and I didn't know that there was a period that I could go back w/out paying or reformatting.  

I didn't know that you had the option to not upgrade to windows 11, they keep throwing updates and most of the time the laptops now with windows 11 keep updating all the time.  I was on Windows 10 but I think mine updated in end of May 2023 to Windows 11.  Issue was on my laptop Windows 11, QB Desktop Premier would work fine for hours without any issues.  It was my office desktop which was having issues.  I read in a thread that it was due to FedEx Ship Manager Software someone said because that was the only software not installed on my office desktop.  We need the FedEx ship manager software so it was like go online to QB or not have the Ship manager software.

Is it time to go to Sage, is my question.

I am currently on QBO Plus.  Their subscription is going to end and it will cost $ 1000 for annually.  I had a company pitch me Sage-100 and that is too technical I believe.  I am going to do a demo with Sage-50 Quantum Accounting those are $ 1610/year.  But if you call they give you a discount, because last year they offered it to me for $ 1368/year.  What is your opinion on this Sage-50?  It says it is 1/user but now it says Users 1-5 on the bottom so will have to ask.  Also will all the data transfer from QBO or QBD to Sage-50?  Because in Sage-100 you lose a lot of data such as old invoices, old purchase orders, only financials, customers, and sku's come over.